Contact Center SupervisorID:42684
70,000 PHP ~ 90,000 PHPBonifacio Global City, Taguig (BGC)Over 3 months agoOverview
Salary
70,000 PHP ~ 90,000 PHP
Industry
Call Center / IT-Enabled Services / BPO
Job Description
Job Duties
Lead the B2C Customer Service Counter at IT company (Japan-capital)
Job Responsibilities
Manage and oversee the activities of a team of teachers ensuring that each individual performs at par with the standards set by the company
and the client
Monitor the performance of each team member against specified account / program metrics (KPIs) and provide the necessary support and assistance in order for metrics to be improved on, attained, or exceeded
Oversee quality assurance and training needs of members
Regularly perform tasks related to team management
Ensure the department operates efficiently according to program and company measures and policies
Resolve escalated client/customer complaints
Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department
Handle and resolve customer complaints regarding product sales to customer service problems
Follow up complicated customer calls where required
Perform other related duties, as assigned
Qualifications
Requirement
Required (MUST)】
N2 or higher holder
Have worked in Japan for at least 1 year
Experience of contact center management as a Supervisor
Excellent communication skill
Excellent computer skills (Including Microsoft Office)
Ability to work in a team
Good multi-tasking skills
English proficiency: At least business level (Ability to communicate in daily business)
Willing to work on a shifting schedule (Weekends, Holidays)
【Preferred (WANT)】
Experience in IT the industry (credit or master cards, home appliances, audios, game machines and mobile phones)
Good understanding and experience of customer service
【Ideal Candidate】
Logical thinkerEnglish Level
Business
Other Language
Japanese
Additional Information
Benefit
NA
Working Hour
12:00 ~ 12:00
Holiday
Regular Holidays
Job Function