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Contact Center SupervisorID:42684

70,000 PHP ~ 90,000 PHPBonifacio Global City, Taguig (BGC)
  • Job Category

    Customer Service

  • Industry

    Call Center / IT-Enabled Services / BPO

  • Job Description

    Job Duties
    Lead the B2C Customer Service Counter at IT company (Japan-capital)

    Job Responsibilities
    Manage and oversee the activities of a team of teachers ensuring that each individual performs at par with the standards set by the company
    and the client

    Monitor the performance of each team member against specified account / program metrics (KPIs) and provide the necessary support and assistance in order for metrics to be improved on, attained, or exceeded

    Oversee quality assurance and training needs of members
    Regularly perform tasks related to team management
     Ensure the department operates efficiently according to program and company measures and policies
     Resolve escalated client/customer complaints
     Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department
     Handle and resolve customer complaints regarding product sales to customer service problems
     Follow up complicated customer calls where required
     Perform other related duties, as assigned

  • Requirement

    Required (MUST)】
     N2 or higher holder
     Have worked in Japan for at least 1 year
     Experience of contact center management as a Supervisor
     Excellent communication skill
     Excellent computer skills (Including Microsoft Office)
     Ability to work in a team
     Good multi-tasking skills
     English proficiency: At least business level (Ability to communicate in daily business)
     Willing to work on a shifting schedule (Weekends, Holidays)

    【Preferred (WANT)】
     Experience in IT the industry (credit or master cards, home appliances, audios, game machines and mobile phones)
     Good understanding and experience of customer service

    【Ideal Candidate】
    Logical thinker

  • English Level

    Business

  • Other Language

    Japanese

  • Working Hour

    12:00 ~ 12:00

  • Holiday

    Regular Holidays

  • Benefit

    NA

This job is closed

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