Japanese CSR (Email & Chat Support)ID:42862
90,000 PHP ~ 130,000 PHPMakatiOver 3 months agoOverview
Salary
90,000 PHP ~ 130,000 PHP
Industry
Call Center / IT-Enabled Services / BPO
Job Description
To handle customer communication on behalf of Pinnacle Sports, researching and resolving customer issues, using available tools and interdepartmental support. Problem solving. processing customer transactions within the customer's account and accessing the payment provider accounts to investigate and resolve customer financial issues.
Essential Job Functions / Main Duties & Responsibilities:
Answer and support customer facing communication in required languages, and translate emails,
website information and any other matter as requested.
Research solutions to customer issues
Interact with various department to resolve customer issues
Use available tools and information resources to resolve problems
Use a comprehensive knowledge of the Pinnacle Sports website to investigate and resolve issues
Administrate customer transactions
Review and Process deposit/ withdrawal transactions in accordance with
established standards and procedures.
Escalates unresolved problems in accordance with establish policy procedures and protocols.
Administer client account management including updating notes in accounts
Research transaction discrepancies and take appropriate action
Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
Amending / adjusting transactions in custorner accounts when necessary or instructed
Maintain professionalism and adhere to company standards during all interactions.
Assistance with special Customer
Qualifications
Requirement
Skills & Qualifications:
Ability to think critically and draw from experience to make decisions
Computer literacy
Care in dealing with sensitive information
Ability to understand both written and oral instructions in English
The ability to organize and manage multiple priorities
• Ability to independently solve problems
Strong customer orientation
Excellent interpersonal and communication skills
Performance driven and a strong team player
Fluent and advanced skills both oral and in specialized languages would be an
asset
• High school diploma required
Knowledge & Experience:
Minimum of 3 years in a position with relevant experience would be an asset
• Knowledge of Sportsbook industry would be an asset
Basic office skills including knowledge of Microsoft Word and Excel
Native Japanese Preferred but open for N2 and above local Fil with excellent level in KANJI.
at least 1 year or 0 experience with good written skills and customer service skillsEnglish Level
Business
Other Language
Japanese
Additional Information
Benefit
HMO, Pro-rated 15 Vacation Leave and 5 Sick Leave upon regularization, Subsidized Gym Membership
Working Hour
Shifting ~ Shifting
Holiday
PH holidays with pay.
Job Function