Bilingual Thai CSRID:43025
80,000 PHP ~ 90,000 PHPMakatiOver 3 months agoOverview
Salary
80,000 PHP ~ 90,000 PHP
Industry
Call Center / IT-Enabled Services / BPO
Job Description
Essential Job Functions / Main Duties & Responsibilities:
• Answer and support customer facing communication in required languages, and translate emails, website information and any other matter as requested.
• Research solutions to customer issues
• Interact with various department to resolve customer issues
• Use available tools and information resources to resolve problems
• Use a comprehensive knowledge of the Company Sports website to investigate and resolve issues
• Administrate customer transactions
• Review and Process deposit / withdrawal transactions in accordance with established standards and procedures.
• Escalates unresolved problems in accordance with establish policy procedures and protocols.
• Administer client account management including updating notes in accounts
• Research transaction discrepancies and take appropriate action
• Monitoring of customer activity, including assisting in the identification of fraudulent activity or abuse
• Amending / adjusting transactions in customer accounts when necessary or instructed
• Maintain professionalism and adhere to company standards during all interactions.
• Assistance with special Customer Services projects
• Other tasks and duties as assigned.
Qualifications
Requirement
Skills & Qualifications:
• Ability to think critically and draw from experience to make decisions
• Computer literacy
• Care in dealing with sensitive information
• Ability to understand both written and oral instructions in English
• The ability to organize and manage multiple priorities
• Ability to independently solve problems
• Strong customer orientation
• Excellent interpersonal and communication skills
• Performance driven and a strong team player
• Fluent and advanced skills both oral and in specialized languages would be an asset
• High school diploma required
• Flexible and has the ability to quickly adjust to frequent process and information changes
Knowledge & Experience:
• Minimum of 3 years in a position with relevant experience would be an asset
• Knowledge of Sportsbook industry would be an asset
• Basic office skills including knowledge of Microsoft Word and ExcelEnglish Level
Business
Other Language
English
Additional Information
Benefit
HMO, Pro-rated 15 Vacation Leave and 5 Sick Leave upon regularization, Subsidized Gym Membership
Working Hour
Shifting ~ Shifting
Holiday
PH holidays with pay.
Job Function