Mandarin Support RepresentativeID:4303080,000 PHP ~ 100,000 PHPMakati
Call Center / IT-Enabled Services / BPO
Essential Job Functions / Main Duties & Responsibilities:
• Answer, support and follow up on communication to ensure service is provided to the highest standards.
• Research solutions to issues
• Interact with various department to resolve issues in a timely manner
• Use available tools and information resources to resolve problems
• Use a comprehensive knowledge of the company website and the relevant system to investigate and resolve issues
• Administer transactions as required
• Review and follow up with deposit / withdrawal transactions in accordance with established standards and procedures.
• Escalate unresolved problems in accordance with establish policy procedures and protocols.
• Administer account management including updating notes in accounts
• Research transaction discrepancies and take appropriate action
• Monitoring of activity, including assisting in the identification of fraudulent activity or abuse
• Maintain professionalism and adhere to the company standards during all interactions.
• Assistance with special projects
• Other tasks and duties as assigned
Skills & Qualifications:
• Ability to think critically and draw from experience to make decisions
• Computer literacy
• Care in dealing with sensitive information
• Ability to understand both written and oral instructions in English and Mandarin
• The ability to organize and manage multiple priorities
• Ability to independently solve problems
• Strong customer orientation
• Excellent interpersonal and communication skills
• Goal Oriented
• Performance driven and a strong team player
• Fluent and advanced skills both oral and writing, in both languages would be an asset
Knowledge & Experience:
• Minimum of 3 years in a position with relevant experience would be an asset
• Knowledge of Sportsbook industry would be an asset
• Basic office skills including knowledge of Microsoft Word and Excel
• Fluent Mandarin & English read and write
Shifting ~ Shifting
PH holidays with pay.
HMO, Pro-rated 15 Vacation Leave and 5 Sick Leave upon regularization, Subsidized Gym Membership
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