Overview

• Salary

  50,000 PHP ~ 80,000 PHP

• Industry

  Call Center / IT-Enabled Services / BPO

• Job Description

  • Prepare and deliver client program plan to ensure accurate expectations are set and advise clients of any critical project Milestones
  • Provide and arrange support across regions for global programs
  • Apply & assure end-to-end client Project Methodology and ensure high quality results
  • Lead the project team (as the overall primary point of contact) throughout a Client Program lifecycle and ensure that all key Milestones are met
  • Ensure that project delivery activities are coordinated between the Client, Sales account team, and internal groups (e.g. Service Delivery, Billing, and Service Management)
  • Ensure that a clean hand-over to the Client & Service Management team at the close of each project is facilitated
  • Ensure that first invoices for each project are being checked and that the billing start-date in accordance with the client’s policy
  • Capture client business priorities, critical information & agree project plan
  • Ensure that service activations are scheduled & facilitated with the client
  • Coordinate, host and attend virtual team meetings with clients, account teams, and internal groups
  • Proactively provide the Client, Sales Rep(s) & Service Manager with frequent project progress reports, highlighting Risks, Actions, Issues &/or Dependencies (written & verbal as appropriate)
  • Provide project dashboard reports to key internal & client stakeholders