Japanese CS staffID:43345
70,000 PHP ~ 90,000 PHPPasayOver 3 months agoOverview
Salary
70,000 PHP ~ 90,000 PHP
Industry
Call Center / IT-Enabled Services / BPO
Job Description
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Qualifications
Requirement
MUST
・N1 or Native level Japanese skill and English conversation level
・full understand and write Kanji, katakana, hiragana
・can work as soon as and go to client office
・can work night shift
【BETTER】
・If the candidate work in BPO company as a Japanese CS
・be interested in game industry (because this is online game customer service)English Level
Conversational
Other Language
None
Additional Information
Benefit
・have accommodation free electric and internet
・HMO(after regulation)Working Hour
8:00/17:00 ~ 17:00/2:00
Holiday
shift schedule
Job Function