Overview

• Salary

  70,000 PHP ~ 90,000 PHP

• Industry

  Call Center / IT-Enabled Services / BPO

• Job Description

  Open and maintain customer accounts by recording account information
  Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  Maintain financial accounts by processing customer adjustments
  Recommend potential products or services to management by collecting customer information and analyzing customer needs
  Prepare product or service reports by collecting and analyzing customer information
  
  Contribute to team effort by accomplishing related results as needed
  
  Manage large amounts of incoming calls
  
  Generate sales leads
  
  Identify and assess customers' needs to achieve satisfaction
  
  Build sustainable relationships of trust through open and interactive communication
  
  Provide accurate, valid and complete information by using the right methods/tools
  
  Meet personal/team sales targets and call handling quotas
  Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
  Keep records of customer interactions, process customer accounts and file documents
  Follow communication procedures, guidelines and policies
  Go the extra mile to engage customers
  Resolve customer complaints via phone, email, mail or social media
  Use telephones to reach out to customers and verify account information
  Greet customers warmly and ascertain problem or reason for calling