System Engineer L1ID:43521

30,000 PHP ~ 38,000 PHPMakatiOver 3 months ago

Overview

  • Salary

    30,000 PHP ~ 38,000 PHP

  • Industry

    IT

  • Job Description

    IOC System Engineer L1 is the 1st line of support for the company with a 24/7 rotation of shift. Tasks include install, maintain, upgrade, and continuously improve business operating environment. They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems and planning for growth. IOC System Engineer L1 must possess a customer-oriented mind-set to put user’s priority first even if it is physical or remote users and to keep the business running by ensuring maximum uptime of IT equipment’s.

    IOC System Engineer L1 is the advanced level of IOC Analyst which means he/she has better expertise level to the technologies under the scope of the team.

    • 1st line support to internal staff and to customers who are experiencing issues for whole IT services and sites
    • Act as single point of contact for service impacting events.
    • Identify, troubleshoot and correctly escalate incidents to Tier 2 or appropriate team in a timely manner.
    • Coordinate scheduled and unscheduled maintenances, communicate maintenance or incidents to the business till the point of resolution.
    • Performs routine maintenance and administration tasks for infrastructure systems such as patches, upgrades, hotfixes, user account management, and ad-hoc end user support.
    • Complete and detailed documentation of incidents.
    • Assist in compliance audits and portrait good understanding of IT policies.
    • Monitor computer systems and perform proactive maintenance
    • Take action on automated alerts and proactively observe abnormal trends outside of the alerts
    • Provide application support to users of custom software packages or desktop administration
    • Control of access to corporate systems such as AD administration
    • Work closely with other staff in and outside the department.
    • Delegated network tasks such as swing ISP, VLAN assign, and all first level network related tasks
    • Covers all product’s solutions.
    • Acknowledging communication channels (Skype and Slack).
    • Triaging of tickets.
    • Other duties/tasks as assigned

Qualifications

  • Requirement

    • Knowledge and experience in PHP Programming/Scripting is a plus.
    • Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Engineering (Computer/Telecommunication) or equivalent.
    • Required language(s): English
    • At least 3 year(s) of working experience in the related field is required for this position.
    • Applicants must be willing to work in Makati City.
    • Temporarily on work from home arrangement. May require to visit the office or do fieldwork from time to time.
    • Amenable to work in shifting schedules.
    • Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

  • English Level

    Business

  • Other Language

    English

Additional Information

  • Benefit

    To be discussed

  • Working Hour

    Shifting ~ Shifting

  • Holiday

    PH holidays with pay.

  • Job Function

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