Customer Service (Mandarin SpeakingID:43921
50,000 PHP ~ 80,000 PHPMakati3 months agoOverview
Salary
50,000 PHP ~ 80,000 PHP
Industry
BPO / IT BPO / Call Center
Job Description
The Customer Relationship Officer is responsible in performing excellent Customer Service functions in order to achieve over-all service excellence and promote high-value customer relationships.
This position will be in charge of day to day customer service transactions, engaging with customers by efficiently attending to their inquiries and concerns.
Responsibilities:
Assist, respond, record and resolve customers’ inquiries and concerns to create positive customer experience by providing quality level of service accurately and in timely manner.
Identify, suggest, inform and market products and services best suited to the customers’ needs to increase conversion and retention rate.
Comprehend, translate and review communication contents from business to customers to deliver relevant and clear information align with business’ objective.
Qualifications
Requirement
Requirement
• Candidate must possess at least a Vocational Diploma / Short Course Certificate,
Bachelors/College Degree, any field.
• Required language(s): able to communicate in (native Mandarin)
and English.
• Fresh graduates/ Entry level applicants are encouraged to apply.English Level
Business
Other Language
Mandarin
Additional Information
Benefit
-
Working Hour
shifting ~ shifting
Holiday
Willing to work in rotational / shift schedule
Job Function