Customer Service (Mandarin SpeakingID:43921

50,000 PHP ~ 80,000 PHPMakati3 months ago

Overview

  • Salary

    50,000 PHP ~ 80,000 PHP

  • Industry

    BPO / IT BPO / Call Center

  • Job Description

    The Customer Relationship Officer is responsible in performing excellent Customer Service functions in order to achieve over-all service excellence and promote high-value customer relationships.

    This position will be in charge of day to day customer service transactions, engaging with customers by efficiently attending to their inquiries and concerns.

    Responsibilities:
     Assist, respond, record and resolve customers’ inquiries and concerns to create positive customer experience by providing quality level of service accurately and in timely manner.
     Identify, suggest, inform and market products and services best suited to the customers’ needs to increase conversion and retention rate.
     Comprehend, translate and review communication contents from business to customers to deliver relevant and clear information align with business’ objective.

Qualifications

  • Requirement

    Requirement
    • Candidate must possess at least a Vocational Diploma / Short Course Certificate,
    Bachelors/College Degree, any field.
    • Required language(s): able to communicate in (native Mandarin)
    and English.
    • Fresh graduates/ Entry level applicants are encouraged to apply.

  • English Level

    Business

  • Other Language

    Mandarin

Additional Information

  • Benefit

    -

  • Working Hour

    shifting ~ shifting

  • Holiday

     Willing to work in rotational / shift schedule

  • Job Function