Overview

• Salary

  35,000 PHP ~ 50,000 PHP

• Industry

  IT

• Job Description

  <Duties and responsibilities>
  ・Serve as the first point of contact for customers seeking technical assistance over the phone or email.
  ・Provides technical support to users by researching and answering questions, and troubleshooting problems.
  ・Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
  ・Improves client references by writing and maintaining documentation.
  ・Participates in development of client training programs by identifying learning issues and recommending instructional language.
  ・Avoids legal challenges by monitoring compliance with service agreements.
  ・Improves system performance by identifying problems and recommending changes.
  ・Accomplishes information systems and organization mission by completing related results as needed.
  ・Perform remote troubleshooting through diagnostic techniques and pertinent questions
  ・Determine the best solution based on the issue and details provided by customers
  ・Walk the customer through the problem-solving process
  ・Direct unresolved issues to the next level of support personnel
  ・Provide accurate information on IT products or services
  ・Record events and problems and their resolution in logs
  ・Follow-up and update customer status and information
  ・Pass on any feedback or suggestions by customers to the appropriate internal team
  ・Identify and suggest possible improvements on procedures