Overview

• Salary

  100,000 PHP ~ 130,000 PHP

• Industry

  BPO / IT BPO / Call Center

• Job Description

  The position exists in order to supervise, develop, train, analyse, report and support daily activities of the
  customer service operating department and the performance of its operating officers with the objective
  of leading, inspiring, motivating the customer service representatives on how to deliver the best
  customer service possible and providing necessary support and information to superiors and other
  departments for strategy implementation within the limits of the customer service policies and
  procedures, service quality guidelines, business rules and license regulations.
  Job Description:
  Customer Servicing
  • Coordinate, assist, monitor, respond, guide, manage, investigate, assess, record, escalate and
  resolve customers' requests, queries, concerns and complaints
  Operations Management
  • Identify, design, draft, propose, interpret, communicate, publish, maintain, update, apply and
  review documentation on operating standards, processes, policies and procedures, service
  standards and practices
  People Management
  • Identify, plan, collaborate, design, recommend, develop, train, coach, support, review, supervise
  and authorize daily tasks assignment, workforce scheduling, performance of customer service
  representatives and compliance of operating practices
  System and Content Validation
  • Test, read, comprehend, compose, translate, validate, review, escalate and maintain systems and
  communication contents from business to customers
  Data Collation
  • Plan, prepare, compile, consolidate, interpret, formulate and report customer service operation
  performance and customers interaction statistics and records