Jobs of Call Center / IT-Enabled Services / BPO in Philippines｜Reeracoen Philippines

26 Jobs for Call Center / IT-Enabled Services / BPO found

【学歴＆経験不問！やる気重視！英語も学べる！】セブBPOセンターのオペレーションマネジャー候補募集ID:41567
60,000 PHP ~ 150,000 PHPCebu City
Job Description
＜募集背景＞
アメリカ支社及び日本法人からの案件稼働拡大進み、日本人管理者候補の採用を強化しております。
日本のコールセンターと同様の質をクライアントの皆様に提供し、BPO業界の中心地にしていく流れを一緒に作っていってくれるコアメンバーを新たに募集しています。
又、日本語案件管理だけではなく、今後始まる世界市場を相手にした多言語交差案件のスタートにあたり、主体的にセンターづくりをしていくメンバーを募集致します。

＜日々の業務内容＞
①月ごとにクライアントから連携されるコールの管理業務及び架電業務
→トーク・商材の研修後より、スタッフ管理並びに数値管理を行います。クライアント様は高い結果・品質を期待しています。案件の管理と共に、スタッフと一緒に架電をして頂き、クライアントの満足度を高めていきます。
また納品データの作成・分析をし、クライアントへご提案する機会も御座います。
スタッフのモチベーションの管理・数値管理などマネジメントスキルをPDCAサイクルの実施により、一層磨いていただく事が出来ます。
②インターン管理業務
→メイン業務はコールセンターとなりますが、一方で弊社の大きな役割を担っているインターンシップ参加者への送迎や集客のためのfacebookの更新なども並行して行います。コールセンターとして、また英語を習得するために高い意識を持った学生へのアプローチ、集客の業務となります。また、インターン生採用時の面談対応等も行って頂く予定です。
→インターン生をホテルから部屋へ誘導・ルール説明（※空港へのピックアップは御座いません。）
→Facebook記事の作成・管理
③海外BPO業務
→現状東南アジア向けの架電業務を多く受託。今後米国向けの架電業務等も稼働予定となり、その際のクライアントへの英語対応及び、コミュニケーターへの指導・教育

＜ゆくゆく期待したい業務や役割＞
各セクションの事業責任者及び会社幹部としての役割

＜責任者クラスであれば＞
負うべき年次でのタスクやグループ単位での目標などの策定と実行
Benefit
■社会保障完備
■医療保険完備
■就労ビザ会社負担
■賞与有り（フィリピン法定に基づく）
■無料英語レッスン受講（平日の就業日1時間/日）
■社割住居利用
※勤務開始3か月後から会社指定のコンドミニアムが月額15,000ペソ（水道電気、インターネット込み）にて利用可能。
■社員旅行、クリスマスパーティーほかイベント各種
【人柄重視！新卒＆未経験可！Skype面接可！】オペレーションチームリーダー候補大募集！ID:41683
80,000 PHP ~ 100,000 PHPMakati
Job Description
＜募集背景＞
事業拡大および新事業の立ち上げによる増員採用

＜オペレーション業務＞
■電話・メール対応
- 受電をメインとしたコールセンターですので、営業電話や営業メールなどはほとんどありません。
- 電話やメールによるテクニカルサポート。
- 仮想通貨決済に関するお問い合わせ対応、及び入金確認＆処理手続き。
- 加盟店サイトに関するお問い合わせ対応、弊社及び弊社加盟店サイトへの引継ぎ。

■データ入力・編集
- 毎日の対応している稼働案件数の数値化。
- 一つ一つのコールの通話時間のまとめ。
- KYC（身分証明書）など会員様情報の確認と管理。

＜オペレーション管理及びマネジメント業務＞
■上記オペレーションの進捗管理、数値管理。
■カスタマーサポート担当の業務進捗の管理や教育トレーニング。
（例）カスタワーサポートが受けた電話録音を聞き、対応に誤りがないか確認。もし不備があれば、随時対応修正を指示し、担当へは改善トレーニングをする。
Benefit
■社会保障完備
■医療保険完備
■就労ビザ会社負担
■昇給＆昇格有り（年1回）
■賞与有り（フィリピン法律に基づく）
■その他応相談
Mandarin Speaker (Team Leader)ID:41520
60,000 PHP ~ 60,000 PHPOrtigas, Pasig
Job Description
<Role Objective>
•In- Charge of overall Team Management and ensures continuous day to day Operations for Inbound Voice Customer Support.

<Role Responsibilities>
<Communication Proficiency>
•Conduct team meetings with direct reports to ensure desirable communication of relevant information and as an open forum input from agents. Uses appropriate judgment in upward communication regarding department or employee concerns.
•Equipped with key skills required associated with leadership– motivating, recognizing and rewarding, coaching, counseling, training, problem solving, organizer and a good communicator.
•Responsible for keeping their agents informed of what is happening in the center and anything that may impact on the agents
•Communicate expectations to new employees and provide business updates and changes.

<Technical Capacity>
•Provide technical escalation support to agents providing guidance in problem solving customer issues. Responsible for providing quality and efficient service to customers. Receive escalation from agents and provide effective customer solutions.
•Track open / pending cases or escalations of the team. Research and evaluate alternative solutions and recommend the most efficient and cost effective solution considering requirements

<Operations Management>
•Prepare required numbers of weekly QA Evaluation of the agents.
•Meet on a regular basis with their Supervisor both to provide feedback but also to receive instructions or actions.
•Manage team metrics and retention goals. Conducts focus group discussions for root cause and reasons for attrition.
•Responsible for assisting the supervisors with development, analyses and implementation of staffing, training, operations, scheduling and reward/recognition programs.
•Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

<Staff Management and Development>
• Responsible to review performance, provide feedback and coach the agents that they are responsible for. Develop the necessary skills and competencies.
•Responsible for daily one on one supervision and management of all agents on assigned team
•Provides statistical and performance feedback and coaching on a regular basis to each team member.
•Coach and mentor agents to ensure goals are met on a timely manner.
•Identify performance related issues and develop an action plan for improvement.
•Conducts weekly coaching session, provide feedback to agents on their daily performance and behavioral activities in a timely manner.
Benefit
SSS, Philihealth pagibib
Philcare

<Upon Regulization>
-Vacation Leave：15 days pro rated upon regularization / full entitlement upon 1st year
-Sick Leave：15 days pro rated upon regularization / full entitlement upon 1st year
-PHP 1,500.00 Rice Subsidy

-Salary : 25,000 basic plus 35,000 language premium
System Administrator (MB)ID:41825
45,000 PHP ~ 60,000 PHPManila
Job Description
Install and configure software and hardware
Manage network servers and technology tools
Set up accounts and workstations
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Build an internal wiki with technical documentation, manuals and IT policies
Benefit
-
Database Administrator (Oracle)ID:41823
60,000 PHP ~ 70,000 PHPManila
Job Description
Your responsibility as a database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users. ... data remains consistent across the database. data is clearly defined.
Benefit
-
Technical & Business Operations AnalystID:41821
35,000 PHP ~ 45,000 PHPManila
Job Description
Process Oriented, knows how to translate the operations to report
• Analyze and review SLA Report against organization contractual obligation
• Monitor the performance of the projects/team/group and review the quality of service with the stakeholders
• Act as the coordinator for the reports to ensure that all reports is submitted within schedule
• Adheres to the standards and practices of the organization
• Willing to work overtime as needed to meet deadlines
Benefit
-
【未経験歓迎！スタートアップでキャリアを積もう！】カスタマーサービスチームリーダーID:40983
70,000 PHP ~ 100,000 PHPMakati
Job Description
■Eメールやチャットによるカスタマーサポート
■大手ゲーム会社が提供するオンラインゲームの監視業務及び、それに付帯するクライントへの対応業務
■日本本社やクライアントとの調整業務
■CSチームやフィリピン人スタッフのマネジメント業務　などなど
Benefit
■社会保障完備（SSS, Philhealth, Pag-Ibig）
■ビザサポート有り
■医療保険完備
■賞与有り（13th month pay）
■有給休暇（年最大20日）
■その他手当
■社員旅行、クリスマスパーティーなど各種カンパニーイベント
LEARNING AND DEVELOPMENT OFFICER ID:41588
25,000 PHP ~ 35,000 PHPBonifacio Global City, Taguig (BGC)
Job Description
Main Functions:
• Process manage L&D Projects, such as, but not limited to, course enrollments, participant tracking, program evaluation, policy implementation, L&D reporting;
• Design and develop courses/programs with the guidance of the L&D Manager;
• Manage departmental data, and prepare L&D reports with the guidance of the L&D Manager;
• Facilitate training programs;
• Perform some administrative and logistical work, as needed;
• Generally support the L&D Manager in setting up the L&D function in HC.
• To facilitate and manage (end to end) all L&D training initiatives up to Manager grade.
• Develop behavioral training modules to suit target audience
• Develop plan of action and trainer notes for every L&D module
• Oversee the design, delivery and evaluation of Training Programs identified as priority needs by the Account and by Corporate L&D Prepare training reports including training feedback consolidation and class observations
• Conducting corporate and account-specific OD interventions such as change management, team building activities, etc.
• Implement and document corporate talent management strategies – both corporate and account-specific, to ensure the continuous supply of internal talent, ready to assume target positions.
• Follow up with participants post training to ensure training effectiveness
• Prepare visibility material and ensure updating on an on-going basis
People Management:
• Provide direction and guidance to team members
• Be a role-model for the team member
• Coach and mentor team member
• Encourage and facilitate development of team member
Benefit
-
FACILITIES MANAGER ID:41587
70,000 PHP ~ 90,000 PHPTaguig
Job Description
-
Benefit
-
ASSISTANT MANAGER – RECRUITMENT (1FTE)ID:41548
40,000 PHP ~ 60,000 PHPTaguig
Job Description
JOB RESPONSIBILITIES:

• Manage all facets of Recruitment – end-to-end from Sourcing and Selection activities, until on-boarding
• Team management and coaching among recruiters
• Generation of Recruitment-related reports
• Creation and maintenance of strong business partnership among Recruitment vendors
• Set up of calibration sessions among stakeholders to get the right profile in hiring
• Responsible for contacting & communicating with prospective candidates to inform them of their assessment and/or interview schedules
• Ensures that the respective hiring department provides the necessary job description & skills set matrix
• Conducts initial resume screening to determine applicant fit against required job qualifications
• Administers and checks the required minimum skills tests to prospective candidates
• Conducts initial interview with prospective candidates
• Processes and serves new hire documentation to successful applicants
• Serves as point of contact for the various recruitment vendors
• Attends calibration meetings with various vendors to ensure consistency
• Responsible for sending recruitment reports to the various functional departments and the clients
• Responsible in updating Incubation Tracker and Recruitment Database.
• Assist in conducting new hire Induction
Benefit
*Please note that the salary package that we can offer to the aforementioned role is Php40,000 to Php60,000 for the base pay and that excludes our fixed Php5,000 for the non-taxable allowance