19 Jobs for Call Center / IT-Enabled Services / BPO found
IT PC Specialist, Senior ID:43409
22,000 PHP ~ 32,000 PHPOrtigas, PasigJob Description
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Benefit
IT PC SPECIALIST, SENIOR
Quoting Specialist ID:43399
19,000 PHP ~ 27,000 PHPOrtigas, PasigJob Description
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Benefit
Quoting Specialist
Claims Coordinator IID:43337
17,000 PHP ~ 22,000 PHPOrtigas, PasigJob Description
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Benefit
Claims Coordinator I
Customer Service Representative I ID:43372
20,000 PHP ~ 26,000 PHPOrtigas, PasigJob Description
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Benefit
Customer Service Representative I
Japanese CS staffID:43345
70,000 PHP ~ 90,000 PHPPasayJob Description
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for callingBenefit
・have accommodation free electric and internet
・HMO(after regulation)Claims Coordinator IIID:43338
19,000 PHP ~ 26,000 PHPOrtigas, PasigJob Description
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Benefit
Claims Coordinator II
Japanese Customer Service DeskID:43296
30,000 PHP ~ 50,000 PHPClark, PampangaJob Description
Duties and Responsibilities：
・Internal communication Email and Call by English and Japanese
・Customer support Email and Call by English and Japanese
・Document creation/translation English and Japanese
・Customer support
-Office 365 (Help desk)
-Security (SOC task)
-Service desk system operation (NOC task)
Japanese follows;
業務内容：
・日本語・英語での顧客との電話対応、メールのやり取り
・日本語での社内関係者との電話対応、メールのやり取り
・日本語マニュアルの英語翻訳
・以下の業務のサービスデスク
Office365（ヘルプデスク）・セキュリティ（SOC業務）・システム運用のサービスデスク（NOC業務）
お問い合わせの受付から問い合わせのステータス管理までを基本業務とし、技術的要素が含まれる業務は他のチームメンバーにて対応Benefit
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Web Content Author IID:43335
25,000 PHP ~ 36,000 PHPOrtigas, PasigJob Description
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Benefit
Web Content Author I
Sr. Data Analyst ID:43387
20,000 PHP ~ 40,000 PHPMandaluyongJob Description
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Benefit
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Jr. Data Analyst ID:43386
13,000 PHP ~ 25,000 PHPMandaluyongJob Description
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Benefit
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