Jobs of Call Center / IT-Enabled Services / BPO in Philippines｜Reeracoen Philippines

21 Jobs for Call Center / IT-Enabled Services / BPO found

【急募・初めての海外就職に最適！Skype面談可能】カスタマーサポートスタッフID:40175
1,800 USD ~ 2,000 USDMakati
Job Description
【オンラインカジノでのカスタマーサポート】外資系企業
■コールセンター　(インバウンド)
■日本人へのメール対応、チャット、電話対応

従業員数約2000人！
そのうち日本人はわずか15人の英語環境！！
Benefit
・Philhealth,SSS,Pag-ibig付与
・ビザサポート
・通勤手当補助
・渡航費支給
TW Static Data Officer (Mandarin)ID:41461
60,000 PHP ~ 67,000 PHPMakati
Job Description
About The Role
Shift Schedule: Morning (9am – 6pm)

• Responsible for providing customer service to static data and MIFT request
• Maintain high level of productivity and ensure service level are met on a daily basis
• Process and track customer requests in compliance with Bank policies/procedures and customer instructions
• Identify problem areas and convey to the Team Leader along with suggested solutions.

About You
To grow and be successful in this role, you will ideally bring the ff:
• Strong customer service orientation
• Attention to detail and accuracy
• Ability to professionally communicate with customers by interpreting and following instructions in both English and Mandarin
• Willingness to complete priorities to achieve team goals
Benefit
(basic + allowances + language premium)
Mandarin HR AssistantID:41629
50,000 PHP ~ 60,000 PHPMakati
Job Description
DUTIES AND RESPONSIBILITIES
• Interview and schedule expat candidates.
• Create job offer and manage pre-employment requirements.
• Partner with HR departments regarding expat concerns.
• Provide recruitment report to HR Team Leader and vendor management.
• Answer day to day expat queries.
• Provide support in visa processing for hired expat candidates.
• Manage expat arrival and housing.
• Manage expat on-boarding (condo, IT, government requirements, compben, etc.)
• Conduct expat orientation.
• Assist different HR departments in document translation.
• Answer expat queries regarding company benefits, code of conduct, and events.
• Strengthen partnership with expat leaders and provide HR related updates.
• Assist and participate in companywide activities such as trainings, outings, periodic event and parties.
• Ad hoc tasks
Benefit
-
LEARNING AND DEVELOPMENT OFFICER ID:41588
25,000 PHP ~ 35,000 PHPBonifacio Global City, Taguig (BGC)
Job Description
Main Functions:
• Process manage L&D Projects, such as, but not limited to, course enrollments, participant tracking, program evaluation, policy implementation, L&D reporting;
• Design and develop courses/programs with the guidance of the L&D Manager;
• Manage departmental data, and prepare L&D reports with the guidance of the L&D Manager;
• Facilitate training programs;
• Perform some administrative and logistical work, as needed;
• Generally support the L&D Manager in setting up the L&D function in HC.
• To facilitate and manage (end to end) all L&D training initiatives up to Manager grade.
• Develop behavioral training modules to suit target audience
• Develop plan of action and trainer notes for every L&D module
• Oversee the design, delivery and evaluation of Training Programs identified as priority needs by the Account and by Corporate L&D Prepare training reports including training feedback consolidation and class observations
• Conducting corporate and account-specific OD interventions such as change management, team building activities, etc.
• Implement and document corporate talent management strategies – both corporate and account-specific, to ensure the continuous supply of internal talent, ready to assume target positions.
• Follow up with participants post training to ensure training effectiveness
• Prepare visibility material and ensure updating on an on-going basis
People Management:
• Provide direction and guidance to team members
• Be a role-model for the team member
• Coach and mentor team member
• Encourage and facilitate development of team member
Benefit
-
FACILITIES MANAGER ID:41587
70,000 PHP ~ 90,000 PHPTaguig
Job Description
-
Benefit
-
HR EXECUTIVE – EMPLOYEE and LABOR RELATIONS (1 FTE) ID:41274
16,000 ~ 20,000 Taguig
Job Description
-
Benefit
-
Mandarin Speaker (Team Leader)ID:41520
60,000 PHP ~ 60,000 PHPOrtigas, Pasig
Job Description
<Role Objective>
•In- Charge of overall Team Management and ensures continuous day to day Operations for Inbound Voice Customer Support.

<Role Responsibilities>
<Communication Proficiency>
•Conduct team meetings with direct reports to ensure desirable communication of relevant information and as an open forum input from agents. Uses appropriate judgment in upward communication regarding department or employee concerns.
•Equipped with key skills required associated with leadership– motivating, recognizing and rewarding, coaching, counseling, training, problem solving, organizer and a good communicator.
•Responsible for keeping their agents informed of what is happening in the center and anything that may impact on the agents
•Communicate expectations to new employees and provide business updates and changes.

<Technical Capacity>
•Provide technical escalation support to agents providing guidance in problem solving customer issues. Responsible for providing quality and efficient service to customers. Receive escalation from agents and provide effective customer solutions.
•Track open / pending cases or escalations of the team. Research and evaluate alternative solutions and recommend the most efficient and cost effective solution considering requirements

<Operations Management>
•Prepare required numbers of weekly QA Evaluation of the agents.
•Meet on a regular basis with their Supervisor both to provide feedback but also to receive instructions or actions.
•Manage team metrics and retention goals. Conducts focus group discussions for root cause and reasons for attrition.
•Responsible for assisting the supervisors with development, analyses and implementation of staffing, training, operations, scheduling and reward/recognition programs.
•Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.

<Staff Management and Development>
• Responsible to review performance, provide feedback and coach the agents that they are responsible for. Develop the necessary skills and competencies.
•Responsible for daily one on one supervision and management of all agents on assigned team
•Provides statistical and performance feedback and coaching on a regular basis to each team member.
•Coach and mentor agents to ensure goals are met on a timely manner.
•Identify performance related issues and develop an action plan for improvement.
•Conducts weekly coaching session, provide feedback to agents on their daily performance and behavioral activities in a timely manner.
Benefit
SSS, Philihealth pagibib
Philcare

<Upon Regulization>
-Vacation Leave：15 days pro rated upon regularization / full entitlement upon 1st year
-Sick Leave：15 days pro rated upon regularization / full entitlement upon 1st year
-PHP 1,500.00 Rice Subsidy

-Salary : 25,000 basic plus 35,000 language premium
【学歴＆経験不問！やる気重視！英語も学べる！】セブBPOセンターのオペレーションマネジャー候補募集ID:41567
60,000 PHP ~ 150,000 PHPCebu City
Job Description
＜募集背景＞
アメリカ支社及び日本法人からの案件稼働拡大進み、日本人管理者候補の採用を強化しております。
日本のコールセンターと同様の質をクライアントの皆様に提供し、BPO業界の中心地にしていく流れを一緒に作っていってくれるコアメンバーを新たに募集しています。
又、日本語案件管理だけではなく、今後始まる世界市場を相手にした多言語交差案件のスタートにあたり、主体的にセンターづくりをしていくメンバーを募集致します。

＜日々の業務内容＞
①月ごとにクライアントから連携されるコールの管理業務及び架電業務
→トーク・商材の研修後より、スタッフ管理並びに数値管理を行います。クライアント様は高い結果・品質を期待しています。案件の管理と共に、スタッフと一緒に架電をして頂き、クライアントの満足度を高めていきます。
また納品データの作成・分析をし、クライアントへご提案する機会も御座います。
スタッフのモチベーションの管理・数値管理などマネジメントスキルをPDCAサイクルの実施により、一層磨いていただく事が出来ます。
②インターン管理業務
→メイン業務はコールセンターとなりますが、一方で弊社の大きな役割を担っているインターンシップ参加者への送迎や集客のためのfacebookの更新なども並行して行います。コールセンターとして、また英語を習得するために高い意識を持った学生へのアプローチ、集客の業務となります。また、インターン生採用時の面談対応等も行って頂く予定です。
→インターン生をホテルから部屋へ誘導・ルール説明（※空港へのピックアップは御座いません。）
→Facebook記事の作成・管理
③海外BPO業務
→現状東南アジア向けの架電業務を多く受託。今後米国向けの架電業務等も稼働予定となり、その際のクライアントへの英語対応及び、コミュニケーターへの指導・教育

＜ゆくゆく期待したい業務や役割＞
各セクションの事業責任者及び会社幹部としての役割

＜責任者クラスであれば＞
負うべき年次でのタスクやグループ単位での目標などの策定と実行
Benefit
■社会保障完備
■医療保険完備
■就労ビザ会社負担
■賞与有り（フィリピン法定に基づく）
■無料英語レッスン受講（平日の就業日1時間/日）
■社割住居利用
※勤務開始3か月後から会社指定のコンドミニアムが月額15,000ペソ（水道電気、インターネット込み）にて利用可能。
■社員旅行、クリスマスパーティーほかイベント各種
ASSISTANT MANAGER – RECRUITMENT (1FTE)ID:41548
40,000 PHP ~ 60,000 PHPTaguig
Job Description
JOB RESPONSIBILITIES:

• Manage all facets of Recruitment – end-to-end from Sourcing and Selection activities, until on-boarding
• Team management and coaching among recruiters
• Generation of Recruitment-related reports
• Creation and maintenance of strong business partnership among Recruitment vendors
• Set up of calibration sessions among stakeholders to get the right profile in hiring
• Responsible for contacting & communicating with prospective candidates to inform them of their assessment and/or interview schedules
• Ensures that the respective hiring department provides the necessary job description & skills set matrix
• Conducts initial resume screening to determine applicant fit against required job qualifications
• Administers and checks the required minimum skills tests to prospective candidates
• Conducts initial interview with prospective candidates
• Processes and serves new hire documentation to successful applicants
• Serves as point of contact for the various recruitment vendors
• Attends calibration meetings with various vendors to ensure consistency
• Responsible for sending recruitment reports to the various functional departments and the clients
• Responsible in updating Incubation Tracker and Recruitment Database.
• Assist in conducting new hire Induction
Benefit
*Please note that the salary package that we can offer to the aforementioned role is Php40,000 to Php60,000 for the base pay and that excludes our fixed Php5,000 for the non-taxable allowance
Japanese Bilingual AgentID:40711
85,000 PHP ~ 90,000 PHPMakati
Job Description
•電話・インターネットによるお問い合わせ対応。主にクライエントの製品やサービスに対するサポート・ソリューションをお客様に提供する業務です。
•お客様の要件を明確に把握し、サポートツールを使った適切な解決策を提供する
•お客様のニーズを丁寧に聞き出す。共感を深め、お客様との信頼関係を築く
•プロの自覚を持ち、お客様にフレンドリーな態度で接する
•クライエントの製品およびサービスの基本知識を取得する
•お客様の満足度と業績向上を目的とする活動などに参加する
•製品・サービス提供
•データベースにて通話情報の記録、トラッキング、回収など
Benefit
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