18 Jobs for Call Center / IT-Enabled Services / BPO found
【SV経験ある方歓迎！】BPO事業総合職(サブマネージャー)ID:41567
55,000 PHP ~ 150,000 PHPCebu CityJob Description
＜募集背景＞
アメリカ支社及び日本法人からの案件稼働拡大進み、日本人管理者候補の採用を強化しております。
日本のコールセンターと同様の質をクライアントの皆様に提供し、BPO業界の中心地にしていく流れを一緒に作っていってくれるコアメンバーを新たに募集しています。
又、日本語案件管理だけではなく、今後始まる世界市場を相手にした多言語交差案件のスタートにあたり、主体的にセンターづくりをしていくメンバーを募集致します。
＜日々の業務内容＞
①月ごとにクライアントから連携されるコールの管理業務及び架電業務
→トーク・商材の研修後より、スタッフ管理並びに数値管理を行います。 クライアント様は高い結果・品質を期待しています。案件の管理と共に、スタッフと一緒に架電をして頂き、クライアントの満足度を高めていきます。
また納品データの作成・分析をし、クライアントへご提案する機会も御座います。
スタッフのモチベーションの管理・数値管理などマネジメントスキルをPDCAサイクルの実施により、一層磨いていただく事が出来ます。
②インターン管理業務
→メイン業務はコールセンターとなりますが、一方で弊社の大きな役割を担っているインターンシップ参加者への送迎や集客のためのfacebookの更新なども並行して行います。 コールセンターとして、また英語を習得するために高い意識を持った学生へのアプローチ、集客の業務となります。 また、インターン生採用時の面談対応等も行って頂く予定です。
→インターン生をホテルから部屋へ誘導・ルール説明 （※空港へのピックアップは御座いません。）
→Facebook記事の作成・管理
③海外BPO業務
→現状東南アジア向けの架電業務を多く受託。今後米国向けの架電業務等も稼働予定となり、その際のクライアントへの英語対応及び、コミュニケーターへの指導・教育
＜ゆくゆく期待したい業務や役割＞
各セクションの事業責任者及び会社幹部としての役割
＜責任者クラスであれば＞
負うべき年次でのタスクやグループ単位での目標などの策定と実行Benefit
■社会保障完備
■医療保険完備
■就労ビザ会社負担
■賞与有り（フィリピン法定に基づく）
■無料英語レッスン受講（平日の就業日1時間/日）
■社割住居利用
※勤務開始3か月後から会社指定のコンドミニアムが月額15,000ペソ（水道電気、インターネット込み）にて利用可能。
■社員旅行、クリスマスパーティーほかイベント各種Bilingual Customer Support (Mandarin)ID:42123
50,000 PHP ~ 80,000 PHPMakatiJob Description
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Benefit
-
IT Service Delivery ManagerID:42052
85,000 PHP ~ 100,000 PHPBonifacio Global City, Taguig (BGC)Job Description
Summary of Role
The SDM is responsible for the delivery of specific transcosmos Information Systems Inc. Managed Services. They will work with the relevant Global Customer Account Manager to identify service requirements, and develop service strategy, which it is the responsibility of the SDM to execute. All Managed Services personnel working within their service report to the SDM.
Key Tasks and Responsibilities
• Responsible for the delivery of all Managed Services within your team
• Ensure the Services are delivered to a consistently exceptional standard and as defined in the SOWs
• Line manager and point of escalation for the Service Desk (SD) agents providing the delivery of the Services
• Work with the Global Customer Account Manager to develop clear service strategies, objectives, and goals. Ensure your teams understand and deliver to these
• Service Level Management and analysis of historical reports to identify service improvements
• Set and monitor detailed KPIs to ensure the effective day to day operations of the Service
• Work with your team to quickly resolve any Service issues and ensure continuous improvement
• Work with Site Operations Manager and Head of Service Delivery and Global Customer Account Manager to implement effective training, reporting, process, and quality programs across your teams
• Responsible for ensuring effective personnel management within your team
• Work with transcosmos’ customers and represent Managed Services in customer meetings as requiredBenefit
NA
Operations Associate(Mandarin)ID:42119
50,000 PHP ~ 60,000 PHPMakatiJob Description
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Benefit
-
Technical & Business Operations AnalystID:41821
35,000 PHP ~ 45,000 PHPManilaJob Description
Process Oriented, knows how to translate the operations to report
• Analyze and review SLA Report against organization contractual obligation
• Monitor the performance of the projects/team/group and review the quality of service with the stakeholders
• Act as the coordinator for the reports to ensure that all reports is submitted within schedule
• Adheres to the standards and practices of the organization
• Willing to work overtime as needed to meet deadlinesBenefit
-
System Support EngineerID:41747
60,000 PHP ~ 80,000 PHPMakatiJob Description
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Benefit
-
Readiness OfficerID:41966
70,000 PHP ~ 90,000 PHPBonifacio Global City, Taguig (BGC)Job Description
JOB DESCRIPTION
This position is responsible for the communication role that bridges between Japan and the Philippines on each project including new business launches. Since this project that you handle has a wide variety of business types, you are not only required to communicate in different languages, but also to interpret and understand the contents/purpose of the business for a smooth progress. In addition, in order to respond to the expected output value, a viewpoint to comprehensively manage the project is required. Also, technical skills and attention to detail to manage projects to achieve quality expectations, timelines and budget are a necessity for this position.
As the Readiness Officer, you will report directly to the Manager.
JOB RESPONSIBILITIES
• Report to the client person.
• Ensure the quality of work with the standards set by the company and the client.
• Perform administrative duties for the team.
• Motivate agents of the department you handle to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.
• Coordinate and act as first point-of-contact with all clients for smooth implementation of the services we provide them.
• Analyze and maintain all service level and contractual requirements
• Responsible for making all the reports needed by each client of the company.
• Ensure department operates efficiently according to program and company measures and policies.
• Resolve escalated client/customer complaints.
• Determine appropriate staff-management levels of the department you handle and implement strategies to ensure the efficient operation of the department.
• Coordinate, plan, and assign work for staff of the department you handle in accordance with the organization’s policies and applicable client requirements.
• Prepare guidelines, training materials and tools, aligned to client specifications.
• Ensure close and regular communication with all internal project stakeholders.Benefit
NA
Bilingual Data Systems CoordinatorID:41989
60,000 PHP ~ 90,000 PHPMakatiJob Description
• Data library management: Execute the translation and data mapping, ensure the accuracy of all records
• Client Support: Serve as the first level of client support, response instantly to all enquiries from client with professional manner
• System Monitoring: Strictly execute system procedures to identify issues, troubleshoot and escalate to specific superiors, follow up with respective departments on actions taken and an acceptable solution
• Team work: Maintain, improve internal procedures, reports and knowledge base. Support and deal with ad hoc tasksBenefit
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Marketing ManagerID:41740
-MakatiJob Description
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Benefit
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Team LeadID:42106
35,000 ~ 45,000 AlabangJob Description
– coaching, KPI, people management and contributions to the account as team lead.
Benefit
NA
