概要

• 給与

  70,000 PHP ~ 90,000 PHP

• 業界

  Call Center / IT-Enabled Services / BPO

• 仕事内容

  Job Duties
  Lead the B2C Customer Service Counter at IT company (Japan-capital)
  
  Job Responsibilities
  Manage and oversee the activities of a team of teachers ensuring that each individual performs at par with the standards set by the company
  and the client
  
  Monitor the performance of each team member against specified account / program metrics (KPIs) and provide the necessary support and assistance in order for metrics to be improved on, attained, or exceeded
  
  Oversee quality assurance and training needs of members
  Regularly perform tasks related to team management
   Ensure the department operates efficiently according to program and company measures and policies
   Resolve escalated client/customer complaints
   Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department
   Handle and resolve customer complaints regarding product sales to customer service problems
   Follow up complicated customer calls where required
   Perform other related duties, as assigned