概要

• 給与

  80,000 PHP ~ 100,000 PHP

• 業界

  Call Center / IT-Enabled Services / BPO

• 仕事内容

  Essential Job Functions / Main Duties & Responsibilities:
  • Answer, support and follow up on communication to ensure service is provided to the highest standards.
  • Research solutions to issues
  • Interact with various department to resolve issues in a timely manner
  • Use available tools and information resources to resolve problems
  • Use a comprehensive knowledge of the company website and the relevant system to investigate and resolve issues
  • Administer transactions as required
  • Review and follow up with deposit / withdrawal transactions in accordance with established standards and procedures.
  • Escalate unresolved problems in accordance with establish policy procedures and protocols.
  • Administer account management including updating notes in accounts
  • Research transaction discrepancies and take appropriate action
  • Monitoring of activity, including assisting in the identification of fraudulent activity or abuse
  • Maintain professionalism and adhere to the company standards during all interactions.
  • Assistance with special projects
  • Other tasks and duties as assigned