概要

• 給与

  65,000 PHP ~ 95,000 PHP

• 業界

  BPO / IT BPO / Call Center

• 仕事内容

  ＜お仕事内容＞
  KYC（本人確認）対象ユーザーの身元確認と事務処理全般をお任せいたします。
  ・電話やオンラインによる身元確認業務
  ・顧客に関する基本データやその周辺情報の収集
  ・郵送物の手配、管理
  ・データ入力
  ・システムを使用した本人情報の照合、など
  
  
  Job Description:
  • Initiates and processes KYC for customers who hit normal KYC verification triggers in order to
  ascertain their identities and be able to provide certain level of assurance to aid different
  stakeholders with their decision-making.
  • Strictly adheres to the set KYC Policy and Procedures when performing customer verification in
  order to comply with the license requirements and to implement good business practices.
  • Communicates with customers on document requirements and answer general KYC inquiries
  received by Customer Service Team from customers in order to increase customer satisfaction
  (CSAT), first contact resolution (FCR) and service level agreement (SLA).
  • Works together as a team, contributes towards successful communication and positive motivation
  in order to achieve individual and team KPI targets.