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Cantonese - HK Customer Service ConsultantID:3919650,000 PHP ~ 80,000 PHPMakati City
This primary responsibility of this role is to handle Tier I clients' enquiries or escalations and deliver excellent customer service to achieve maximum customer satisfaction.
The role will be responsible for maintaining quality and compliance with Company & regulatory requirements. It takes ownership and initiative to investigate a query or issue by collaborating with internal departments and ensuring customer query resolution through a relationship-based service approach. To be able to demonstrates capability for identifying and resolving customers’ problems or issues.
The role will also be required to support achievement of overall business objective of revenue growth through revenue retention or term deposits, consistently high service delivery, and increase clients' usage of self-serve solutions.
Role Location: Solaris One Building Dela Rosa St. Makati City, Philippines, Philippines
Shuttle Services provided for staff with pick up points in Cubao & Makati
Shift Schedule: Morning shifts
To be successful in this role, you will ideally bring the following -
• Excellent customer communication skills with prior customer service experience
• Bi-Lingual (English, Mandarin or Cantonese) or Tri-lingual language (English, Mandarin, Cantonese) proficiency.
• Advanced understanding of telephony technology usage to support officers
• Financial service experience an advantage
9:00 Am ~ 6:00 Pm