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List of Hospitality/Tourism & Leisure job vacancies in Philippines

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All10 (1〜10 )

Accountant (OTC)/Japanese Speaking ID:29511

Job Description Service Delivery

• Manage OTC process within agreed budget
• Ensure achievement of OTC process performance and quality standards, as defined in service level agreements, taking appropriate improvement actions where appropriate
• Provide OTC Lead with regular reports of performance of OTC process
• Ensure all internal customer queries/complaints, pertaining to OTC processes are satisfactorily resolved
• Maintain appropriate levels of technical knowledge and expertise
• Contribute to cross-process performance improvement initiatives as required
• Support the OTC accounting research, interpretation and implementation as necessary
• Maintain detailed understanding of the LOB operations, their key priorities and contacts with the SPE organization

Technical Standards

• Ensure OTC processes and operating procedures are clearly defined, documented and up-to-date
• Implement agreed internal control procedures for OTC process

Delivery
• Recognize and communicate potential issues or risks
• Other ad hoc duties as shall reasonably be requested by the IHE F&A Lead
Required Qualifications Requirements:
• Bachelor's/College Degree holder
• Fluent Japanese with ability to Read & Write
• Effectively communicate in business English (oral and written skills) across finance organization
• Experienced in SAP Financials an advantage
• At least 2 years experience in working within accounting functions
• Appreciation of local and US GAAP, IFRS and regulatory requirements
• Must be willing to work in Bonifacio Global City, Taguig
• Willing to work on day shift schedule
• Willing to work on Philippine holidays and if business requires
Salary Monthly Salary 20,000PHP 〜 30,000PHP
Location Global City in Taguig City,Taguig City

Host, Business Dev for Casino Marketing (Chinese) ID:39195

Job Description POSITION SUMMARY:

The Host, Business Development-Services is responsible to carry out all daily Signature Counter operations and Signature gaming floor hosting services. Act as a front line sales and customer service ambassador to ensure a high standard of guest relations is provided to all premium patrons in accordance with established service standards. Constantly strive to delight our guests; exceed their expectations through gracious, enthusiastic, and personalized service.

PRIMARY RESPONSIBILITIES:

1. Locate, identify and develop new/existing premium players
2. Cultivate relationship with existing players and increase loyalty by serving as a personal contact to premium players to ensure excellent customer service
3. Station at designated areas to maintain excellent service and contribute to guest satisfaction by greeting all patrons and provide proactive service by anticipating and meeting their needs
4. Have a full understanding and cross selling of all casino products, promotions and resort facilities
5. Participate and assist in all casino events and promotions which are targeted to premium guests
6. Maintain and growth accurate database for management’s information and evaluation
7. Achieve clients quotas / targets / goals as assigned by the Company
8. Assist premium members with all membership related transactions, enquiries, comps redemption and transport / accommodation / dining / show reservations;
Required Qualifications I. Experience

1. At least one year experience in sales or customer service field, preferably in casino marketing

II. Education

1. Tertiary Qualifications

III. Skills / Competencies

1. Proven customer service orientation, energetic and enthusiastic
2. To be flexible and accommodating as this may require extra hours out of normal work hours
3. Computer literate
4. Excellent interpersonal and communication skills in English
5. Multilingual or ability to converse in Chinese or Korean and English

6. Pleasant and mature disposition
7. Able to define problems, collect data, establish facts, and draw valid conclusions
8. Able to work under pressure and result driven
9. Able to work rotating shift
10. A team player
Salary Monthly Salary 35,000PHP 〜 60,000PHP
Location Paran aque city

Restaurant Manager (Mandarin or Fookien) ID:38658

Job Description JOB SUMMARY
Areas of responsibility include Restaurant - Man Ho. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team
Ensuring Exceptional Customer Service
Managing and Conducting Human Resource Activities

Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.
Required Qualifications CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

May be Chinese National in the Philippines OR
Local (Filipino) Fluent in MANDARIN OR FOOKIEN
Salary Monthly Salary 55,000PHP 〜 70,000PHP
Location Pasay City

Manager, VIP Services (Korean) ID:38420

Job Description POSITION SUMMARY:

The Manager, VIP Services is responsible for managing the day to day operation on VIP Services which focuses on both international and local VIP Gaming guest/patrons. The Manager, VIP Services is also able to identify potential VIP guest, by working closely with VIP Marketing staff to ensure excellent customer satisfaction. The Manager must possess a strong product knowledge, excellent customer service orientation, and knowledge of an added foreign language to build a strong business relationship with our international guests. The Manager also is a team leader with charisma that can manage large team with graciousness.

PRIMARY RESPONSIBILITIES:

1. Manages VIP Services operations from smooth execution of guest reservations, arrivals, in-house services, up to departure.
2. Closely liaises with the transportation and airport team, to ensure that guests are accorded the appropriate transportation, including the welcome and departure procedures.
3. Handles service complaints, awareness on sensitivity of issues and ability to escalate when required.
4. Ensuring good coverage and strong presence at the receptions area, VIP gaming area, Li Ying Club and junkets, and back of house admin supports, while on duty.
5. Managing operations team and ensuring gaming aspects are being followed up accordingly, emphasizing VIP treatment;
6. Reduces guest distractions through smooth coordination of VIP/Executive Hosts with other departments
7. Maintaining healthy and professional relationship with guests, and well coordination with marketing staff as to create thorough communication line, and ensuring proper communication channel to Int’l marketing division.
8. Managing guests expectations, complains, and working towards exceeding guests satisfaction.
9. Provide timely update to management on business situation, VVIP players activity, keeping updates with other departments, such as but not limited to hotel, F&B, and table games on guests activity, and submit regular daily activity reports to senior management.
Required Qualifications I. Experience

1. Minimum of 3 years of experience in casino business, with exposure to multiple casino resorts, properties and possess good business acumen.
2. Experience in Casino Marketing/International Marketing is a strong advantage.

II. Education
1. College graduates and above are preferred
2. Proficient in English with preferred second language of Cantonese/Mandarin, Japanese, Korean.

III. Skills / Competencies
1. Possess above average command of computer and familiar with the use of email, Word and Excel.
2. Excellent communication (verbal and written) and interpersonal skills

IV. Others
1. Display a high level of integrity and commitment to customer service.
2. Works well as an individual and equally effective when working in a team.
3. Highly motivated, energetic and creative.
4. Possess a positive flair and vibes, confident and charismatic.
3. Strong team player who motivates others to work effectively within the team
4. Ability to develop relationships and communicate effectively across all levels of the organization.
5. Prepared to adopt and implement new approaches and practices to meet changing circumstances.
Salary Monthly Salary 80,000PHP 〜 100,000PHP
Location Paran aque city

Butlers (Mandarin/ Korean) ID:38419

Job Description POSITION SUMMARY:

The Butler creates an added value to the overall experience of the in-house guest. This entails guest recognition and personalized service such as welcoming all VIP and Villa guests, knowing their preferences and creating a relationship with the guests to ensure a lasting and memorable stay. The Butler acts as link between the guest and the hotel management and staff by ensuring all guest requests are followed up with, reporting guest feedback, serving various food and beverage, assist with packing and unpacking of the guest’s belongings, making recommendations and reservations of the hotel’s F&B outlets, spa, recreational facilities, and transportation in order to improve the service standards in accordance to City of Dreams Manila.

PRIMARY RESPONSIBILITIES:

Ensures professional and timely customer service to our guests and customers, ensuring familiarity within all areas of VIP and Villas – villa reservations and allocation, transportation, restaurant bookings, show tickets, guest services, business centre services, handling of Villa dining food ordering and dispatch requests to all butlers pertaining to guest’s requirements.
Takes orders on all guest requests and ensures accurate and timely processing in accordance with VIP’s and Villas concept and making appropriate suggestions to enhance the guest experience.
Ensures quality standards and procedures are followed for VIP and Villa guests from the pre-arrival to their arrival during their stay through their departure.
Meets and greets VIP and Villa guests and foster positive relationships between the management and the guest.
Monitors the guest’s stay by ensuring the delivery of the highest standard of guest service to not only fulfil but to exceed guests’ expectations.
Personally attends to the needs of VIP and Villa guests 24/7 as needed.
Acts as the main point of contact for VIPs and Villa guests.
Demonstrates an awareness of the diversity of guest’s cultural backgrounds through the appropriate allocation of staff to meet guest requirements.
Ensures VIP and Villa guests arriving by limo are met and greeted and are given a smooth and seamless check-in either in the lobby or guestroom and escorted following the Hotel’s established rooming process.
Maintains readiness for service by being fully equipped, stocked, and up-to-date with relevant guest information.
Ensures VIP and Villa guests departing by limo are met and escorted and are given a smooth and seamless check-out either in the lobby or guestroom and escorted following the Hotel’s established departure process.
Prepares equipment, station, stock, and floors for service.
Required Qualifications Qualifications

Experience
1 year previous experience is preferred as an Executive Club Level Concierge, Butler, or Guest Relations Officer in a 5 star luxury hotel, or similar.
Knowledge of Front Desk, F&B, and Housekeeping operations.
Education

College degree or equivalent professional training, preferred.

Skills / Competencies

Excellent interpersonal / presentation skills is advantageous
Fluent in English and Mandarin, both oral and written.
Computer literate with OPERA (PMS), Word, PowerPoint, Excel
Strong guest service skills and anticipating the needs of internal / external guests

Others

Ability to stand and/or walk for an extended period of time during the shift
Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
Ability to work on overtime when needed
Must be able to work indoors and be exposed to various environments such as but not limited to cigarette smoke and fragrances
Salary Monthly Salary 40,000PHP 〜 45,000PHP
Location Paran aque city

Sr. VIP Host/ Sales (Mandarin Speaker/ Expat) ID:38418

Job Description POSITION SUMMARY:

The Senior Host, Business Development - Sales is responsible for the new and existing Premium mass business by identifying, building and developing premium mass players from existing database and externally from their network outside of the property. The Senior Host, Business Development - Sales is responsible for maintaining and enhancing relationships with his/her own premium player’s database, achieving client quotas and any other performance indicators as specified by the Management. The position is expected to provide personal service to his/her guest throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance.

PRIMARY RESPONSIBILITIES:
1. Locates, develops and/or acquires new business and capture premium players
2. Achieves client quotas, performance targets and goals as assigned by the Company
3. Provides professional customer relationship services with potential patrons and provides quality pre & post-guest services
4. Maintains and expands Premium player’s database
5. Supports marketing events, promotions and programs that drive relationship with Premium players
6. Supports any projects and/or tasks assigned by Senior Manager, Business Development
7. Constantly interacts with patrons of the upcoming events and company activities through different communication channels available
Required Qualifications Qualifications

I. Experience

1. Proven experience in VIP Services and/or Premium player fields
2. Experience in gaming marketing field and relevant experience in event and promotion field is an advantage
3. Knowledge in Philippines casino business model is an advantage

II. Education

1. Tertiary qualifications
2. Degree holder or above in Business Administration or marketing field is an advantage

III. Skills / Competencies

1. Computer literate
2. Excellent interpersonal and communication skills in English
3. Ability to converse in fluently in Mandarin and is conversant in both written and verbal English
4. Able to define problems, collect data, establish facts, and draw valid conclusions
5. Able to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
6. Able to analyze collected data in the report format
IV. Other Attributes
1. Displays a high commitment to improving customer service
2. Pleasant and mature disposition
3. Able to work on rotating shifts

Salary Monthly Salary 20,000PHP 〜 40,000PHP
Location Paran aque city

F&B Attendants (Expat/ Mandarin Speakers) ID:38383

Job Description POSITION SUMMARY:
In accordance with the policies, procedures and standards of MCE Leisure (Philippines) Corporation, the Waiter is accountable to complete all assigned tasks with the highest level of service quality. Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.
Required Qualifications QUALIFICATIONS:
I. Experience
• At least 21 years old, Can fluently speak Mandarin and is conversant in English
• Experience in Food and Beverages, 5 star international hotels/resorts, and/or in freestanding restaurants is an advantage
• Fresh graduates are welcome
II. Education
Preferably a Diploma holder in Hospitality Business Management or any related course
III. Skills / Competencies
• Has effective time management, task management and communication
• Good command in both spoken and written English.
IV. Other Attributes
• Possesses the following personal qualities:
• Passionate
• Organized
• Innovative
• Customer-orientated
Salary Monthly Salary 25,000PHP 〜 35,000PHP
Location Paran aque city

Assistant Manager, Restaurant (Chinese & Korean) ID:38382

Job Description POSITION SUMMARY:
In accordance with the policies, procedures and standards of MCE Leisure (Philippines) Corporation, the Assistant Manager, Restaurant is responsible for assisting the Manager, Restaurant to achieve the successful implementation, development and maintenance of all operational procedures, standards and goals within individual business unit. Responsibility also lies in maintaining the business operation in the direct absence of the manager. Assistance in team participation, leadership, innovation, financial evaluation and business development, while ensuring optimum quality service to customers at all times in a corporative work environment.
Required Qualifications I. Experience

• Minimum 5 years of F & B service experience in 5 star international hotels/resorts, and/or in freestanding restaurants, of which 3 years in a restaurant Supervisor or management level.
• Casino hotel F & B management experience and new projects opening or renovations would be an advantage
• Knowledge of food safety regulations and practices, such as HACCP

II. Education

Preferably a Diploma holder in Hospitality Business Management or any related course

III. Skills / Competencies

• Has the following key competencies:
• Effective time management, task management and communication
• Strong entrepreneurship
• Strong leadership
• Proven leadership skills, track record of teambuilding and developing star performers
• Capable of analysing business levels and scheduling appropriately
• Proficient in Microsoft applications
• Good command in both spoken and written English.

IV. Other Attributes

• Possesses the following personal qualities:
• Passionate
• Organized
• Innovative
• Customer-orientated
Salary Monthly Salary 50,000PHP 〜 60,000PHP
Location Paran aque city

Asst. Director F&B (Chinese Expat) ID:38380

Job Description POSITION SUMMARY:

In accordance with the policies, procedures and standards of MCE Leisure (Philippines) Corporation, the position is responsible for all Food & Beverage outlet operations assigned and specific areas in Hotel area. The key of responsibilities are:
I. Provide leadership to the team by guiding and giving the motivation in achieving annual business plan and yearly KPI's
II. Work closely with the Culinary, Supply Chain, International Marketing, Hotel Operation, Casino Marketing, Sales Marketing in order to maintain good working relationships and to ensure smooth daily operations
III. To achieve staff satisfaction through the constant communication, motivation, coaching, training and development
IV. Incorporate company brand identity to deliver a high service standard and offering an extraordinary food and beverage varieties and taste
V. Maximize the labour cost and productivity and mobilize manpower resources to gather utmost productivity
VI. Maximize sales to get a greater profit line.
Required Qualifications Experience

• Minimum 10 years of progressive combined experience in 5 star international hotels/resorts F&B department, and/or in free-standing restaurants.
• Casino hotel F & B management experience would be an advantage
• Experience in the process of creating and implementing new concepts in a hotel/resort environment
• Experience in hotel/resort and restaurant pre-opening and/or renovations
• Experience in planning short and long term goals, strategic planning, budgeting and forecasting, analysis department profit and loss, action plans

Education

• Preferably a Diploma holder in Hospitality or Hospitality Business Management course or any related course


Skills I Competencies

• Fluent in spoken and written English. Knowledge of Mandarin and/or Cantonese an advantage. Any other international language will be an advantage
• Advance computer skill- Microsoft Word, Excel, PowerPoint
• Capability in analysis business level, business needs and schedule accordingly
• Possess the following key competencies:
• Strong leadership and good time management
• Great influencer in the team
• Good communication skill and effective communication (internal & external guest)
• Strong entrepreneurial skill
• Strong customer orientation
• Key player as a decision maker
• Strong management/ leadership

Other Attributes

• Possess the following personal qualities:
• Passionate, quality commitment, energetic and cheerful
• Innovative and creative
• Professional image, approachable and confident appearance
• Organized, independent, motivated and positive thinker
Salary Monthly Salary 80,000PHP 〜 100,000PHP
Location Paran aque city

Japanese Visa Processor ID:32000

Job Description Check Japanese documents for get VISA
Support Japanese customer
Domestic and International ticketing services
Tour package arrangement
Customized travel planning for corporate or group travel
Domestic and International hotel bookings
Required Qualifications [Skill]
Can read Japanese (Kanji, Katakana and Hiragana)
Japanese level is at least N2 level
Good in talking to the customer
Understand the Japanese Documents


[Personality]
Patient person
Positive
Polite


Salary Monthly Salary 55,000PHP 〜 55,000PHP
Location Makati City,Manila City

All10 (1〜10 )