Overview

• Salary

  20,000 PHP ~ 30,000 PHP

• Industry

  Call Center / IT-Enabled Services / BPO

• Job Description

  Service Delivery
  
  • Manage OTC process within agreed budget
  • Ensure achievement of OTC process performance and quality standards, as defined in service level agreements, taking appropriate improvement actions where appropriate
  • Provide OTC Lead with regular reports of performance of OTC process
  • Ensure all internal customer queries/complaints, pertaining to OTC processes are satisfactorily resolved
  • Maintain appropriate levels of technical knowledge and expertise
  • Contribute to cross-process performance improvement initiatives as required
  • Support the OTC accounting research, interpretation and implementation as necessary
  • Maintain detailed understanding of the LOB operations, their key priorities and contacts with the SPE organization
  
  Technical Standards
  
  • Ensure OTC processes and operating procedures are clearly defined, documented and up-to-date
  • Implement agreed internal control procedures for OTC process
  
  Delivery
  • Recognize and communicate potential issues or risks
  • Other ad hoc duties as shall reasonably be requested by the IHE F&A Lead