Overview

• Salary

  40,000 PHP ~ 45,000 PHP

• Industry

  -

• Job Description

  POSITION SUMMARY:
  
  The Butler creates an added value to the overall experience of the in-house guest. This entails guest recognition and personalized service such as welcoming all VIP and Villa guests, knowing their preferences and creating a relationship with the guests to ensure a lasting and memorable stay. The Butler acts as link between the guest and the hotel management and staff by ensuring all guest requests are followed up with, reporting guest feedback, serving various food and beverage, assist with packing and unpacking of the guest’s belongings, making recommendations and reservations of the hotel’s F&B outlets, spa, recreational facilities, and transportation in order to improve the service standards in accordance to City of Dreams Manila.
  
  PRIMARY RESPONSIBILITIES:
  
  Ensures professional and timely customer service to our guests and customers, ensuring familiarity within all areas of VIP and Villas – villa reservations and allocation, transportation, restaurant bookings, show tickets, guest services, business centre services, handling of Villa dining food ordering and dispatch requests to all butlers pertaining to guest’s requirements.
  Takes orders on all guest requests and ensures accurate and timely processing in accordance with VIP’s and Villas concept and making appropriate suggestions to enhance the guest experience.
  Ensures quality standards and procedures are followed for VIP and Villa guests from the pre-arrival to their arrival during their stay through their departure.
  Meets and greets VIP and Villa guests and foster positive relationships between the management and the guest.
  Monitors the guest’s stay by ensuring the delivery of the highest standard of guest service to not only fulfil but to exceed guests’ expectations.
  Personally attends to the needs of VIP and Villa guests 24/7 as needed.
  Acts as the main point of contact for VIPs and Villa guests.
  Demonstrates an awareness of the diversity of guest’s cultural backgrounds through the appropriate allocation of staff to meet guest requirements.
  Ensures VIP and Villa guests arriving by limo are met and greeted and are given a smooth and seamless check-in either in the lobby or guestroom and escorted following the Hotel’s established rooming process.
  Maintains readiness for service by being fully equipped, stocked, and up-to-date with relevant guest information.
  Ensures VIP and Villa guests departing by limo are met and escorted and are given a smooth and seamless check-out either in the lobby or guestroom and escorted following the Hotel’s established departure process.
  Prepares equipment, station, stock, and floors for service.