Manager, VIP Services (Korean)ID:38420

80,000 PHP ~ 100,000 PHPParañaqueOver 3 months ago

Overview

  • Salary

    80,000 PHP ~ 100,000 PHP

  • Industry

    -

  • Job Description

    POSITION SUMMARY:

    The Manager, VIP Services is responsible for managing the day to day operation on VIP Services which focuses on both international and local VIP Gaming guest/patrons. The Manager, VIP Services is also able to identify potential VIP guest, by working closely with VIP Marketing staff to ensure excellent customer satisfaction. The Manager must possess a strong product knowledge, excellent customer service orientation, and knowledge of an added foreign language to build a strong business relationship with our international guests. The Manager also is a team leader with charisma that can manage large team with graciousness.

    PRIMARY RESPONSIBILITIES:

    1. Manages VIP Services operations from smooth execution of guest reservations, arrivals, in-house services, up to departure.
    2. Closely liaises with the transportation and airport team, to ensure that guests are accorded the appropriate transportation, including the welcome and departure procedures.
    3. Handles service complaints, awareness on sensitivity of issues and ability to escalate when required.
    4. Ensuring good coverage and strong presence at the receptions area, VIP gaming area, Li Ying Club and junkets, and back of house admin supports, while on duty.
    5. Managing operations team and ensuring gaming aspects are being followed up accordingly, emphasizing VIP treatment;
    6. Reduces guest distractions through smooth coordination of VIP/Executive Hosts with other departments
    7. Maintaining healthy and professional relationship with guests, and well coordination with marketing staff as to create thorough communication line, and ensuring proper communication channel to Int’l marketing division.
    8. Managing guests expectations, complains, and working towards exceeding guests satisfaction.
    9. Provide timely update to management on business situation, VVIP players activity, keeping updates with other departments, such as but not limited to hotel, F&B, and table games on guests activity, and submit regular daily activity reports to senior management.

Qualifications

  • Requirement

    I. Experience

    1. Minimum of 3 years of experience in casino business, with exposure to multiple casino resorts, properties and possess good business acumen.
    2. Experience in Casino Marketing/International Marketing is a strong advantage.

    II. Education
    1. College graduates and above are preferred
    2. Proficient in English with preferred second language of Cantonese/Mandarin, Japanese, Korean.

    III. Skills / Competencies
    1. Possess above average command of computer and familiar with the use of email, Word and Excel.
    2. Excellent communication (verbal and written) and interpersonal skills

    IV. Others
    1. Display a high level of integrity and commitment to customer service.
    2. Works well as an individual and equally effective when working in a team.
    3. Highly motivated, energetic and creative.
    4. Possess a positive flair and vibes, confident and charismatic.
    3. Strong team player who motivates others to work effectively within the team
    4. Ability to develop relationships and communicate effectively across all levels of the organization.
    5. Prepared to adopt and implement new approaches and practices to meet changing circumstances.

  • English Level

    -

  • Other Language

    Korean

Additional Information

  • Benefit

    COD Employee Benefits
    Basic Salary: Please ask current & expected salary
    Housing Allowance (for expats)
    Overseas Living Premium (for expats)
    1 time relocation package OR 1 month accommodation at the hotel for free
    Visa Processing (shouldered by COD)
    Uniforms and laundry service
    Free meals during shift (all Buffet style)
    HMO & Life Insurance

  • Working Hour

    3:00 ~ 11:00

  • Holiday

    Shifting Schedules

  • Job Function