Qualifications

• Requirement

  Key Responsibilities
  • Deliver excellent customer experience in HR and Payroll query resolution aligned to People Services service center’s culture and aspirations.
  • Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base.
  • Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution.
  • Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution.
  • Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards.
  • Adheres to established regulations, processes, procedures, plans and systems. Maintain and update process SOP Knowledge Base.
  • Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management.
  • Maintains confidentiality of department and employee information according to established practice.
  • Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions.

• English Level

  Native

• Other Language

  Hindi