Overview

• Salary

  50,000 PHP ~ 80,000 PHP

• Industry

  Call Center / IT-Enabled Services / BPO

• Job Description

  • Reports to the Japan Desk Section Manager
  • Manages and oversees the activities of a team of teachers ensuring that each individual performs at par with the standards set by the company and the client
  • Performs administrative duties for the team
  • Motivates teachers to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.
  • Coordinates and acts as first point-of-contact with all clients for smooth implementation of the services we provide them.
  • Ensures department operates efficiently according to program and company measures and policies
  • Resolve escalated client/customer complaints
  • Determine appropriate staff-management levels and implement strategies to ensure the efficient operation of the department.
  • Perform other related duties, as assigned