HR Hire to Retire Representative (Japanese)ID:39805

70,000 PHP ~ 85,000 PHPGlobal City in Taguig CityOver 3 months ago

Overview

  • Salary

    70,000 PHP ~ 85,000 PHP

  • Industry

    Call Center / IT-Enabled Services / BPO

  • Job Description

    This Hire to Retire team member will:
    • Provides full service to clients
    • Achieves quality and volume targets and maintains customer satisfaction
    • Requires full familiarity with the HTR systems and processes in scope of Service Center service

    Main Duties & Responsibilities include, but are not limited to:
    Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
    Identifies escalation trends and opportunities for process change and/or new solutions.
    Undertakes all actions required by system and updates Data Base continually.
    Investigates and resolves problems and provides solutions which may involve a network of resources.
    Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
    Performs “off-phone” tasks supporting HR related functions as directed.
    Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors

Qualifications

  • Requirement

    Qualifications & Experience
    Minimum 1 year equivalent work experience preferred
    Bachelor's degree or higher from an accredited university
    Knowledge of HR Policies & Procedures
    Knowledge of HR systems is an advantage: Workday; Success Factors; PeopleSoft; SAP, Salesforce or other HR Systems
    Knowledge of languages: English
    Customer service skills
    Communication skills
    Detail oriented/accurate and thorough

    Profile
    Individual must be detail oriented, self-directed and have strong independent problem solving skills.
    The ability to multi-task is inherent in the job responsibilities
    Strong communication skills and the ability to work in a team environment

    Candidate must be a Japanese speaker who is able to read and write Hiragana, Katakana and Kanji fluently

  • English Level

    Business

  • Other Language

    Tagalog

Additional Information

  • Benefit

    HMO & Life Insurance from Day 1
    Performance Based Bonus
    Monthly Rice & Meal Allowances
    Other benefits upon discussion with the Client

  • Working Hour

    8:00AM ~ 5:00PM

  • Holiday

    Sat - Sun
    National Holidays

  • Job Function