Japanese CSRID:39823
50,000 PHP ~ 70,000 PHPBonifacio Global City, Taguig (BGC)Over 3 months agoOverview
Salary
50,000 PHP ~ 70,000 PHP
Industry
Call Center / IT-Enabled Services / BPO
Job Description
Assists customers via Chat, Email or Phone in a speedy and accurate manner in English and Japanese
• Processes customer documents where needed
• Completes customer interactions within the agreed timeframe (Average)
• Creates added value by supporting cross sell initiatives and promotional offers
• Meets or exceeds quality targets via offering excellent customer service
• Offers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skill
• Identifies customer feedback trends and raises with management
• Takes ownership of customer disputes and manages the issue from start to finish
• Responds to customers in a timely manner and meets commitments made
• Ensures regulatory compliance by ensuring all appropriate processes are followed
• Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
• Offers support and assistance to colleagues in need of help
• Raises problems and challenges where necessary through the relevant channels of feedback.
• Attends all applicable training sessions to continue to improve knowledge and skills
• Open to feedback and portrays an appetite to continuously do better
Qualifications
Requirement
Assists customers via Chat, Email or Phone in a speedy and accurate manner in English and Japanese
• Processes customer documents where needed
• Completes customer interactions within the agreed timeframe (Average)
• Creates added value by supporting cross sell initiatives and promotional offers
• Meets or exceeds quality targets via offering excellent customer service
• Offers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skill
• Identifies customer feedback trends and raises with management
• Takes ownership of customer disputes and manages the issue from start to finish
• Responds to customers in a timely manner and meets commitments made
• Ensures regulatory compliance by ensuring all appropriate processes are followed
• Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
• Offers support and assistance to colleagues in need of help
• Raises problems and challenges where necessary through the relevant channels of feedback.
• Attends all applicable training sessions to continue to improve knowledge and skills
• Open to feedback and portrays an appetite to continuously do betterEnglish Level
Business
Other Language
Japanese
Additional Information
Benefit
-
Working Hour
Shifting ~ Shifting
Holiday
• Shifting Schedule
• Amenable to work on weekends and holidaysJob Function