Japanese CSRID:39823

50,000 PHP ~ 70,000 PHPBonifacio Global City, Taguig (BGC)Over 3 months ago

Overview

  • Salary

    50,000 PHP ~ 70,000 PHP

  • Industry

    Call Center / IT-Enabled Services / BPO

  • Job Description

    Assists customers via Chat, Email or Phone in a speedy and accurate manner in English and Japanese
    • Processes customer documents where needed
    • Completes customer interactions within the agreed timeframe (Average)
    • Creates added value by supporting cross sell initiatives and promotional offers
    • Meets or exceeds quality targets via offering excellent customer service
    • Offers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skill
    • Identifies customer feedback trends and raises with management
    • Takes ownership of customer disputes and manages the issue from start to finish
    • Responds to customers in a timely manner and meets commitments made
    • Ensures regulatory compliance by ensuring all appropriate processes are followed
    • Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
    • Offers support and assistance to colleagues in need of help
    • Raises problems and challenges where necessary through the relevant channels of feedback.
    • Attends all applicable training sessions to continue to improve knowledge and skills
    • Open to feedback and portrays an appetite to continuously do better

Qualifications

  • Requirement

    Assists customers via Chat, Email or Phone in a speedy and accurate manner in English and Japanese
    • Processes customer documents where needed
    • Completes customer interactions within the agreed timeframe (Average)
    • Creates added value by supporting cross sell initiatives and promotional offers
    • Meets or exceeds quality targets via offering excellent customer service
    • Offers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skill
    • Identifies customer feedback trends and raises with management
    • Takes ownership of customer disputes and manages the issue from start to finish
    • Responds to customers in a timely manner and meets commitments made
    • Ensures regulatory compliance by ensuring all appropriate processes are followed
    • Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
    • Offers support and assistance to colleagues in need of help
    • Raises problems and challenges where necessary through the relevant channels of feedback.
    • Attends all applicable training sessions to continue to improve knowledge and skills
    • Open to feedback and portrays an appetite to continuously do better

  • English Level

    Business

  • Other Language

    Japanese

Additional Information

  • Benefit

    -

  • Working Hour

    Shifting ~ Shifting

  • Holiday

    • Shifting Schedule
    • Amenable to work on weekends and holidays

  • Job Function