Japanese (Customer Support Analyst)ID:39928
60,000 PHP ~ 75,000 PHPTaguig CityOver 3 months agoOverview
Salary
60,000 PHP ~ 75,000 PHP
Industry
Call Center / IT-Enabled Services / BPO
Job Description
Summary of Position:
Provision of first line customer support and account administration of specific business applications for a software company who focus on accelerating global pharmaceutical development.
The FCR Shared Services Analyst will provide multilingual support to users globally, via telephone and email. Fluency in English is essential, both written and verbal.
Working hours will be determined by a shift pattern.
Responsibilities:
1.Provide telephone and email support to users (in their chosen language)
2.Ensure ownership of issues as per the SLA
3.Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times
4.Upload data into CRM system when required
5.Comply with handover and escalation processes
6.Perform account administration activities (e.g. passwords resets)
7.Escalate appropriately to second line engineers and request updates until resolution is provided
8.Comply with quality control program
Qualifications
Requirement
Education and Experience Required:
Ideally, you will be a graduate with at least one year’s experience in a Support/Helpdesk role, preferably in an English speaking environment.
Essential
Fluent in written and verbal English and Japanese
Strong and confident communicator
Excellent telephone manner
Ability to write clear and concise email responses
Customer focused and excellent customer care skills
Competent user of Microsoft Office applications
Excellent problem solving skills
Good attention to detail
Proactive attitudeEnglish Level
Native
Other Language
Japanese
Additional Information
Benefit
-
Working Hour
9:00 Am ~ 6:00 Am
Holiday
Saturday
Sunday
National HolidayJob Function