Overview

• Salary

  70,000 PHP ~ 100,000 PHP

• Industry

  Accounting / Auditing / Law Firm

• Job Description

  Responsibilities
  - Prepares and reports on the KPI (key-performance indicator) measures attributed to the operations of SGBS (Manila) and GBS (Poland). Provides key insights on issue root-cause assessments and works with the appropriate party for provision of a solution. Follows-through and owns the delivery addressing the identified root cause.
  - Assists the Operational Excellence Director and CI Manager in the development of key measurement frameworks such as Executive and Business critical KPIs.
  - Identifies improvement opportunities as part of the reporting insights provided.
  - Innovates in one’s responsibility area aimed at achieving operational efficiency.
  - Manages and maintains up-to-date services agreements between SGBS (Sony Global Business Services, Inc) and the lines of businesses supported
  - Sets/contributes to performance objectives for teams and processes;