Overview

• Salary

  50,000 PHP ~ 60,000 PHP

• Industry

  Call Center / IT-Enabled Services / BPO

• Job Description

  Specific Duties and Responsibilities:
  
   Performance Management
  • Receive inbound client chat and email queries.
  • Provide answers to customer queries on setup and configuration, usage and maintenance, and general functional and/or technical questions.
  • Respond to clients in a pleasing and timely manner using provided templates, scripts and the knowledge database.
  • Report to the Team Leader and help build and develop a knowledge database repository for newly encountered issues, concerns, comments and/or suggestions
  
   Quality and Information Security Management
  • Adhere to Infinit-O’s information security policies and carry out its processes and procedures accordingly.
  • Protect client-supplied information such as patient records, etc from unauthorized access, disclosure, modification, destruction or
  interference (see also Table of Offenses).
  • Implement information security policies and procedures to the team.
  • Monitor the implementation of ISO standards.
  • Report any potential or committed non-conformity, observation and/or security event or risks to immediate superior.