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List of Software/Information Processing job vacancies in Philippines

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All16 (1〜16 )

DATA ANALYST ID:36092

Job Description Analyze data from various data sources
Create data models based on user requirements
Create and design dashboards for the data analyzed
Required Qualifications • Graduate of 4-5 year Math related courses (Math, Statistics or equivalent)
• Minimum of 2 years of experience in Data Analytics
• Must have knowledge and actual experience in scripting, database, R language, Python, SAS, Matlab, Octave, SQL, JSON, Postgre, Java, JavaScript, Schellscript, Tableu, Pentaho – Kettle, Amazon redshift, Hadoop, Gretl
• Has experience in industries like IT, manufacturing or healthcare
• Nihongo Skills is an advantage
• Excellent team player
• Adaptable and flexible
Salary Monthly Salary 25,000PHP 〜 50,000PHP
Location Makati City,Alabang city

Jr. / Sr. Sales / Account Executives ID:35805

Job Description MUST have solid background in selling technology products & services to corporate clients.
The role is to close new accounts, handle existing and maintain good relationship with Clients.
All accounts MUST be huge business enterprise, not gov’t or small business accounts
Should be able to reach target quota
This is an individual role (no team)
Required Qualifications Minimum of 5 years – Max of 15 years solid technology sales experience
Salary Monthly Salary 50,000PHP 〜 150,000PHP
Location Makati City

French - CSR ID:34363

Job Description To provide support to our clients, INS customers in multiple roles and phases of their interaction with the client’s enterprise products.
Agents will be required to assist with the implementation and usage of our client’s softwares including advising clients on the set up of application Manager, ensuring full utilization of the solutions, analyse, diagnose and troubleshoot client requests and provide timely resolution to clients experiencing product issues including installation, licensing and “how to” questions.
Support will consist primarily of assisting clients with product issues via phone, email and chat.

The Customer Service Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies

Summary of Responsibilities
•Maintain a quality business relationship with all customers
•Provide high level professional services in an efficient manner
•Make effective use of procedural, informational, and technical documentation
Duties and Responsibilities

•Assist customers with the implementation and usage of client specific softwares including advising clients on the set up of the software application manager ensuring full utilization of the solution
•Support Product Development by tracking bugs, enhancement requests and typical client technical architecture to improve the product
•Respond to customer queries via a variety of mediums including phone, email, chat and CRM tickets
•Partner with the Instructional Success team to provide occasional online training for our client’s software
•Analyze, diagnose and troubleshoot technical support requests
•Provide timely resolution to customers experiencing common technical issues
•Ensure all incidents are documented within the CRM system
•Ensure customers are satisfied with the client’s products and service
•Assist with the localisation of documents, knowledge base articles, etc. by translating these
•Other duties as assigned
Required Qualifications Skills / Attributes Required
•Fluent in English.
•Exceptional customer service and people skills
•Experience in Business to Business environments
•Excellent written and verbal communication skills
•Working knowledge/experience with technical applications for government, corporation, and educational entities would be an advantage
•Strong work ethic, dependable, and flexibility to work overtime
•Completion of college level work, industry certifications or equivalent work experience a plus
•1-3 years support or directly related experience a plus
•Willingness to learn
Salary Monthly Salary 45,000PHP 〜 50,000PHP
Location Taguig City

Bahasa Indonesia CSR - (Western Union Account) ID:39601

Job Description Western Union Account
This is an entry level.
With or without experience is ok as long as they are interested to be trained.
CSR experience is advantage.
Required Qualifications * 4-Yrs Graduate, any course.
* Strong English verbal communication skills with one year work experience.
* Fluent in Mandarin or Bahasa Indonesia.
* Willing to be assigned in Munoz, QC.

Salary Monthly Salary 50,000PHP 〜 55,000PHP
Location Quezon city

Mandarin CSR - (Western Union Account) ID:39603

Job Description Western Union Account
This is an entry level.
With or without experience is ok as long as they are interested to be trained.
CSR experience is advantage.
Required Qualifications * 4-Yrs Graduate, any course.
* Strong English verbal communication skills with one year work experience.
* Fluent in Mandarin.
* Willing to be assigned in Munoz, QC.

Salary Monthly Salary 50,000PHP 〜 55,000PHP
Location Quezon city

German CSR ID:38862

Job Description The Sr. Customer Specialist handles requests that facilitate the money transfer process. The requests come from our customers across Asia Pacific and Service Specialists are required to meet a high level of service excellence in responding to the customer’s request in both English and a second language. These requests are primarily received into the centre via phone calls. The Sr. Customer Specialist will resolve additional requests from internal departments on a as needs basis once approved by their managing team leader or the Operations Manager. In addition to these regular duties, the Sr. Customer Specialist will aid the Team Leader with call centre projects from time to time. The Service Specialist is expected to contribute to the team environment and base every relationship on Western Union’s Code of Conduct, Core Values and Behaviors.

Required Qualifications * 4-Yrs Graduate, any course.
* Strong English verbal communication skills with one year work experience.
* Fluent in German and English.
* Willing to be assigned in Munoz, QC.
Salary Monthly Salary 50,000PHP 〜 55,000PHP
Location Quezon city

Mandarin CSR ID:38913

Job Description
Required Qualifications
Salary Monthly Salary 60,000PHP 〜 70,000PHP
Location Taguig City

Japanese Interpreter/Translator ID:37852

Job Description (1) Bilingual IT Engineer
Acts as coordinator ensuring seamless information discussion / collaboration with the Japanese system integrator partner, the Japanese end-client/customer and the Pointwest offshore techical delivery team. As the coordinator, the resource may be assigned onsite in Japan at the client site or offshore with the Manila team. The engineer should have ample IT experience in related projects for services such as development / integration, maintenance or testing to be able to converse with the Japanese team and Manila team in the context of an IT project. The resource is expected to be fluent in reading and writing Nihonggo in a format and tone acceptable to the business environment. Some of the sources of information will include phone conversations / telecons, email, status reporting, existing technical and non technical documentations in both English and Japanese.
Required Qualifications -Must be a college graduate (preferably IT-related course)
-Preferably with team management / supervisory experience.
-Preferably with bridge engineer experience.
-Willing to work from any Pointwest delivery center (UP, Makati, RBC -- but preferably UP)
-Must be fluent in reading and writing Nihonggo in a format and tone acceptable to the business environment.



Salary Monthly Salary 30,000PHP 〜 80,000PHP
Location Makati City,Pasig City,Quezon city

Bilingual IT Engineer with Delivery Management Skills ID:38501

Job Description Must have a much broader perspective to be able to converse with senior level Japanese system integrator partners and end users which may include C-suite level in role. His/her inputs to the coordination may include probing questions that relate to scope, risks and other unidentified information brought about by experience in leading a team or a project - which become helpful insights to the Japanese counterpart in ensuring the success of the project. The resource may or may not be asked to lead a team offshore but will utilize this skills when planning for a project with the client. Negotiation or influencing skills is also needed in winning and delivering projects.
-provides the business and technical functions needed to successfully achieve what a client expects to receive.
-Ensure build phase of projects are delivered on time and with high quality.
-Co-ordinate through the development managers all delivery activities and acts as
the escalation point for all development issues specific to projects.
-Provide overall development project leadership and direct project teams in the
delivery of high-quality products within committed timeframes.
-Co-ordinate with the development teams and vendors to ensure the right teams
are working on the right build components at the right time, with clear
expectations of milestones and goals.
Required Qualifications -Must be a college graduate (preferably IT-related course)
-Preferably with team management / supervisory experience.
-Preferably with bridge engineer experience.
-Willing to work from any Pointwest delivery center (UP, Makati, RBC -- but preferably UP)
-Must be fluent in reading and writing Nihonggo in a format and tone acceptable to the business environment.



Salary Monthly Salary 30,000PHP 〜 80,000PHP
Location Makati City,Pasig City,Quezon city

CSR / TSR ID:38365

Job Description
Required Qualifications
Salary Monthly Salary 21,000PHP 〜 27,000PHP
Location Global City in Taguig City,Quezon city,Mandaluyong City

Polish - Helpdesk Agent ID:36439

Job Description
Summary of Role
To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg. Chat, self service Portal).
The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Key Tasks and Responsibilities
• To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self service Portal)
• Provide high level professional IT services in an efficient manner
• Maintain a quality business relationship with all customers
• Make effective use of procedural, informational, and technical documentation
• Share knowledge with other team members as appropriate.

Duties and Responsibilities
• To provide 1st line technical support; answering support queries via phone and email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls in the ticket logging system
• Respond to enquiries from clients and help them resolve their hardware or software problems
• Continuously monitor incoming customer contacts including those made by any of the media available to Merlin's customers
• Continuously monitor outstanding calls and ensure that provision is made in case of your absence
• Support users in the use of computer equipment by providing necessary training and advice
• To allocate more complex calls to the relevant IT Support team member
• Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by Merlin and Merlin's customers
• Identify any service related issues and escalate to the Team Leader
Required Qualifications Skills / Attributes Required
• >1 year IT Service Desk / Helpdesk / Technical Support experience
• Fluent in English
• Fluent in Polish
• Excellent customer service skills
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
• Experience of using tickets logging systems
• Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
• Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010
• Good understanding of PC hardware set-up and configuration.
• Good personal organisational skills
• Good attention to detail
• Ability to empathise with customers
• Ability to effectively gauge urgency of incident / request
• Ability to build effective working relationships at all levels
• Excellent problem solving skills
• Ability to apply creativity to resolving incidents/requests
• Willing to work on shifting schedule
Salary Monthly Salary 60,000PHP 〜 70,000PHP
Location Global City in Taguig City

Saleforce - Mandarin / Cantonese / Korean ID:36329

Job Description RESPONSIBILITIES

• Oversee the HR operations of Cebu and Ilocos, including ensuring that all HR processes are compliant, accurate and timely.
• Provide analysis and insight on HR data and recommend useful actions to address HR-related concerns.
• Drive the talent agenda of the business, and align to the strategies and approaches across the sites.
• Directly manage various stakeholders in the site, including other corporate functions teams.
• Drive the talent agenda within the team, serving as coach and mentor to the team, and developing needed skills and capabilities.
Required Qualifications QUALIFICATIONS

• Candidates should have strong strategic HR, stakeholder management and business partnering experience
• Has experience handling different HR facets – Employee Relations, Employee Engagements (can operationalize)
• Experience in BPO/ call center is an advantage; can work in a fast-paced environment, can adjust pace, shift
• As the Cebu profiles/ market is more call center work, candidates should be willing to roll-up their sleeves and can work independently. Should be able to understand and oversee the Operations businesses not just Voice, but Telco, F&A, Health and others.
• Can process candidates who are willing to be based in Cebu; can process those that are from Davao and Iloilo
• Should have 10 years of collective (HR & Non-HR) work experience
o HR experience should be more than the others
o HR work should be recent
o Can handle BPO work
• Managerial experience should be 6 years/ people developer role at least 3 years
Salary Monthly Salary 70,000PHP 〜 80,000PHP
Location Makati City,Global City in Taguig City,Taguig City,Quezon city,Mandaluyong City

Mandarin CSR ID:36325

Job Description
Required Qualifications
Salary Monthly Salary 60,000PHP 〜 70,000PHP
Location Quezon city

Cantonese - CSR ID:36324

Job Description
Required Qualifications
Salary Monthly Salary 60,000PHP 〜 70,000PHP
Location Quezon city

Exercise team manager ID:36218

Job Description Exercise team provide online exercise program though smartphone. Manager manage exercise team.
-Hirig trainer
-Training trainer
-Keep quarity of exercise
-Manage shift schedule of trainer
Required Qualifications fitness trainer
management
Salary Monthly Salary 60,000 〜 60,000
Location Makati City

Programmer ID:20260

Job Description - design and develop software
- provide technical support
- document programs and revisions
Required Qualifications - 4yr grad computer related course
- 1yr experience in development and software applications
- male/ female
- 21-30years old
- 15k to 18k
Salary Monthly Salary 15,000PHP 〜 18,000PHP
Location Pasig City

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