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List of Software/Information Processing job vacancies in Philippines

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All3 (1〜3 )

SAP Consultant (Logistics SD, MM, QM, PP, PS, PM) ID:37198

Job Description 1. Assume primary responsibility for the successful implementation of assigned SAP processes, solutions and products
- Contribute in building the project plan and schedule
2. Analyze customers' busienss requirements, map to SAP technology, identify gaps and dependencies among applicable modules
3. Demonstrate product functionality within the client's business context
4. Develop functional design, specifications and modifications to close gaps
5. Configure the solution (including interface with among modules)
- Develop test scenarios and scripts to ensure quality of designed system
- Engage in system testing as required by the project
6. Train users and other team members
- Prepare data migration and cut-over plans
- Create and use data migration tools as required by the project
7. Prepare documentation for user's references or as required by the project methodolgy, ISO requirements and consultants billing purposes
- Render post go live support
8. Establish sustained and satisfactory relationship with clients
9. Apply change management techniques to fully support client's transformation and increase speed of implementation
10. Identify opportunities for additional consultancy work during the project life cycle
- Report to clients' site and observe the clients' office policies
Required Qualifications Must possess a Bachelor’s/College Degree in Accounting, Computer Science/Information Technology, Engineering or equivalent
At least 2 years working experience in the related field
Must be knowledgeable is SAP application/software
Must have experience in SAP Logistics module (SD, MM, PP, PS, PM, QM), SAP FICO module, SAP Technical modules (BASIS, ABAP)
Experience in project implementation and roll outs is an advantage
Salary Monthly Salary 35,000PHP 〜 80,000PHP
Location Quezon city

Java Software Engineer ID:27926

Job Description ■ Programing for system of paying of web-site and construction of back-office
■ Implementing a web system from Business to Consumer
■ Continuously improve software engineering practices
■ Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies
Required Qualifications ■ Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information, Technology, Computer Engineering.
■ Java programming experience (1 years+)
■ With experience in developing web-based systems
■ Prefarably with programming experience (html, javascript, jQuery)
■ Favor those with Japanese language background
Salary Monthly Salary 30,000PHP 〜 70,000PHP
Location Makati City

Polish - Helpdesk Agent ID:36439

Job Description
Summary of Role
To provide first line service desk support to external customers, assisting them with hardware and software problems via phone, or email or other communication solutions (Eg. Chat, self service Portal).
The IT Service Desk Agent is responsible for the day provision of the Services. This includes ensuring that a continually high level of service is provided to the customers as set out in Merlin's agreements with customers, in the languages described in this document. In order to provide this high level of service the Agent will be required to effectively manage their available resources, including equipment, information and technologies.

Key Tasks and Responsibilities
• To provide 1st line technical support; answering support queries via phone and email, or other communication solutions (Eg. Chat, self service Portal)
• Provide high level professional IT services in an efficient manner
• Maintain a quality business relationship with all customers
• Make effective use of procedural, informational, and technical documentation
• Share knowledge with other team members as appropriate.

Duties and Responsibilities
• To provide 1st line technical support; answering support queries via phone and email
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• To take ownership of user problems and be proactive when dealing with user issues
• To log all calls in the ticket logging system
• Respond to enquiries from clients and help them resolve their hardware or software problems
• Continuously monitor incoming customer contacts including those made by any of the media available to Merlin's customers
• Continuously monitor outstanding calls and ensure that provision is made in case of your absence
• Support users in the use of computer equipment by providing necessary training and advice
• To allocate more complex calls to the relevant IT Support team member
• Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by Merlin and Merlin's customers
• Identify any service related issues and escalate to the Team Leader
Required Qualifications Skills / Attributes Required
• >1 year IT Service Desk / Helpdesk / Technical Support experience
• Fluent in English
• Fluent in Polish
• Excellent customer service skills
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently at all levels
• Experience of using tickets logging systems
• Strong knowledge of Microsoft based operating systems and peripherals - such as desktop and network printers/copiers.
• Experience with using and troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, delegation)
• Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint – at least to version of Office 2010
• Good understanding of PC hardware set-up and configuration.
• Good personal organisational skills
• Good attention to detail
• Ability to empathise with customers
• Ability to effectively gauge urgency of incident / request
• Ability to build effective working relationships at all levels
• Excellent problem solving skills
• Ability to apply creativity to resolving incidents/requests
• Willing to work on shifting schedule
Salary Monthly Salary 60,000PHP 〜 70,000PHP
Location Global City in Taguig City

All3 (1〜3 )