概要

• 給与

  55,000 PHP ~ 55,000 PHP

• 業界

  Transportation / Logistics

• 仕事内容

  2. JOB SUMMARY:
  The Ocean Freight Customer Service & Operations Manager is responsible for the over-all activities of the Ocean Freight Group. Responsibilities will include plan, organize, manage, evaluate customer service & operational activities of the company. He / she motivates and leads the Ocean Freight Team in meeting customer expectations. Recommend, conceptualize and implement continuous improvements while maintaining a cost-effective operational activities.
  
  3. DUTIES AND RESPONSIBILITIES
  
  • Develop, implement and / or manage the organizations customer service & operational procedures, standards, and strategies
  • Responsible for the combined performance of the team and for ensuring that everyone within their team reaches their targets
  • Maintain, develop relationships with Shipping Lines, Consolidators. Negotiate rates with both shipping lines & consolidators
  • Monitor performance of all direct reports
  • Achieve strategic goals as established by management and complete all reports and assignments in an accurate and timely fashion
  • Perform Customer Service activities & inter-face based on customer expectations. Meet excellent rating on customer surveys.
  • Perform necessary corrective action & preventive action measures to eliminate non-conformance & resolve customer complaints. Make sure accounts are not lost within NNR control.
  • Manage manpower scheduling & coordinate with Administration Dept
  • Provide timely updates to Sales Team on matters pertaining to customer requirements, developments
  • Manage personnel performance appraisal on an objective manner
  
  
  
  
  ADDITIONAL TASKS:
  • Compliance to the Quality Management System (QMS) Requirements.
  • Other Tasks mandated by Management