Japanese Global incident coordinator ID:43526
80,000 PHP ~ 100,000 PHPMakati, Bonifacio Global City, Taguig (BGC), Ortigas, Pasig, Pasig, Taguig, Quezon city, Manila, Mandaluyong , Pasay, Parañaque, Las Piñas, Alabang, Pateros, Caloocan, Malabon, Marikina, Muntinlupa, Navotas, San Juan, Cebu3个月以上前概述
薪资
80,000 PHP ~ 100,000 PHP
产业类别
Call Center / IT-Enabled Services / BPO
工作内容
Role Description:
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Responsibilities:
Global incident manager coordination: Perform the duties of global O365 incident manager coordinating global O365 IM and resolution process to verify IM policy adherence
Incident task load balancing: Verify that no incidents and tasks stay unassigned Load balance and prioritize task assignments across the service core teams as needed and flag unresolved incidents needing immediate follow up beyond current work shift
Incident resolution continuity: Verify that there is effective reassignment of incidents and tasks that were not completed during one work shift and require direct follow up in the next work shift
Incident resolution coordination: Coordinate required operational follow up of global incident resolution Major incident resolution coordination: Initiate and lead global major incident management process.
资格
应征条件
Qualifications:
• Bachelor’s degree in Computer Science, Information Systems or equivalent
• Fluent in English and Japanese
• Service Management skills – incident and change management ; ITIL Process英文
Native
其他语言
Japanese
附加信息
福利制度
★Be part of one of the biggest and most stable organization in the world
★Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
★Expanded maternity leave up to 120 days*
★Flexible Working Arrangements
★Employee Stock Purchase Plan
★Healthy and Encouraging Work Environment
★Allowances
★Loyalty, Christmas Gift, Inclusion and Diversity Benefits
★Night Differential
★Retirement Plan工作时间
8:00 ~ 17:00
假日
philippine holidays
shifting职业类别