ITSM Analyst, Managed Services - Davao CityID:46377
40,000 PHP ~ 40,000 PHPDavao Region14日 前概要
給与
40,000 PHP ~ 40,000 PHP
業界
Telecommunication
仕事内容
The ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and mitigating problems to prevent customer impact.
Primary Responsibilities:
• Assist the Service Management Lead in designing, documenting, maintaining, and enhancing core Service Management policies, processes, and procedures.
• Ensure that all changes meet specified criteria, including robustness, minimal organizational impact, desired performance delivery, appropriate rollback plans, thorough testing, compliance with security requirements, and implementation of communication plans.
• Support the Change Advisory Board (CAB) and Release meetings.
• Prepare service reviews focusing on incidents, change requests, and responsiveness.
• Generate monthly reports detailing IT Services against service levels.
• Assist Incident, Problem, Service, and Change management functions by analyzing trends and patterns.
• Review the Service Level Management process for continuous improvement opportunities.
• Provide proactive recommendations for process enhancement.
• Support ITSM process and/or service implementation for designated initiatives by documenting requirements and acceptance criteria from process owners and stakeholders.
求めている人材
応募条件
• ITIL certification is mandatory.
• IT Asset Management (ITAM) certification is advantageous.
This role requires a strong understanding of ITIL principles and practices, as well as the ability to analyze data, communicate effectively, and collaborate with various stakeholders to drive continuous improvement in service management processes英語
Conversational
その他言語
English
その他
福利厚生
to be discuss
就業時間
8:00 ~ 17:00
休日
Ph holiday
職種
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