Overview

• Salary

  50,000 PHP ~ 100,000 PHP

• Industry

  BPO / IT BPO / Call Center

• Job Description

  • Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity.
  • Install software, and telecommunications services such as computers, system software and hardware, and cabling as requested.
  • Follow documented processes to conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide
  technical assistance as directed.
  • Assist with notification to licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.
  • Provide first level hardware, software, and/or network support to computer users using documented procedures and available tools.
  • Respond to and complete IT help tickets in a timely manner, escalating larger or more complex issues to appropriate IT staff.
  • Perform data backups and maintain an inventory of computer parts for emergency repairs.
  • When requested, assist site with facilities support, including space planning, security, safety, storage, and vendor relations.