概述

• 薪资

  50,000 PHP ~ 70,000 PHP

• 产业类别

  Call Center / IT-Enabled Services / BPO

• 工作内容

  Assists customers via Chat, Email or Phone in a speedy and accurate manner in English and Japanese
  • Processes customer documents where needed
  • Completes customer interactions within the agreed timeframe (Average)
  • Creates added value by supporting cross sell initiatives and promotional offers
  • Meets or exceeds quality targets via offering excellent customer service
  • Offers resolutions and closure to complaints and disputes through demonstrating excellent problem solving skill
  • Identifies customer feedback trends and raises with management
  • Takes ownership of customer disputes and manages the issue from start to finish
  • Responds to customers in a timely manner and meets commitments made
  • Ensures regulatory compliance by ensuring all appropriate processes are followed
  • Ensures customer loyalty by representing the customer within the business and ensuring all steps are taken to resolve issues as quickly as possible.
  • Offers support and assistance to colleagues in need of help
  • Raises problems and challenges where necessary through the relevant channels of feedback.
  • Attends all applicable training sessions to continue to improve knowledge and skills
  • Open to feedback and portrays an appetite to continuously do better