Incident Manager - Service Management - Davao CityID:46379
55,000 PHP ~ 55,000 PHPDavao Region4日 ago概述
薪资
55,000 PHP ~ 55,000 PHP
产业类别
Telecommunication
工作内容
The Incident Manager will oversee and coordinate with various support teams to address internal and customer escalations. This role operates independently within the Service Management framework.
Responsibilities
Incident Escalations
• Acknowledge and manage escalated tickets, applying critical thinking to resolve customer issues handled by support
• Identify chronic cases for all services and escalate to the relevant Engineering team.
P1 Incident Coordination
• Acknowledge P1 incidents and participate in bridge calls with customers.
• Ensure the appropriate support team joins the bridge call and resolves the issue promptly.
• Regularly update customers on findings, troubleshooting performed, and next steps.
Incident Reporting
• Create and distribute incident reports to stakeholders.
资格
应征条件
Technical knowledge
• Possess a strong foundation in networking.
• Demonstrate a good understanding of network security principles.英文
Conversational
其他语言
English
附加信息
福利制度
to be discuss
工作时间
8:00 ~ 17:00
假日
Ph holiday
职业类别
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