8 Jobs for Telecommunication found
Technical Support Engineer - Davao CityID:44600
20,000 PHP ~ 25,000 PHPDavao Region工作内容
• Provide telephone-based support to end users on network, internet and software related issues.• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.• Interface between internal operation and customer to resolve daily requirement and problem.• Identify, research and resolve technical problems based on pre-established guideline & documents.• Track & monitor issue raised to ensure timely resolution.• Identify pattern of failures and symptoms of underlying issues.• Work with network and system engineers in problem resolution.• Work in a team to achieve the required KPI & SLA.
福利制度
to be discuss
Technical Consultant - Manila ID:46323
50,000 PHP ~ 100,000 PHPManila工作内容
- To be responsible for connectivity solutions by working with cross functional teams todrive revenue and product P&L.- To assess market demand for connectivity services to develop and review product andstrategies and roadmaps for revenue and growth.- To provide product expert technical presales and solutioning support for networkingopportunities to the corporate and carrier wholesales team on bid and pricing.- Acting as the technical resource by providing product knowledge, network knowledge,technical assistance, and pre-sales, in-sales and after-sales support.- Identifying, develop and close business opportunities with sales team. Providingsupport to sales team and presenting telecom and ICT solutions with them.- Identifying use case, understanding clients business in depth, analyze requirementsand knowing exactly which of our products can help them evolve their business.- Enhancing customer relationships by professional solution and impact the customer toaccept our product and solutions.
福利制度
to be discuss
NOC Engineer - Davao CityID:44598
28,000 PHP ~ 35,000 PHPDavao Region工作内容
Roles & Responsibilities• Provide Service Management to supervise the network system and continuously monitor alerts• Ensure the security of the company’s network and look into the performance of the business network• Coordinate with third-party providers to ensure the network products and services are secured• Responsible for attending to tier 2 customer escalations and troubleshooting• Troubleshoot IP services and networks, and ensure that all fault tickets are resolved timely to meet performance Service Level Agreement (SLA) on Mean Time to Repair (MTTR) and Quality of Service (QoS)• Design and influence the enhancement, modification, and adjustment of components in the network’s infrastructure• Manage the Integration of New Network Technologies• Maintain all required network updates on the VPN, WLAN, WAN and LAN• Provide customer support to business clients via email, telephone and face-to-face interactions, and announce service schedules to network users• Document the resolution of incidents and problems
福利制度
to be discuss
Incident Manager - Service Management - Davao CityID:46379
55,000 PHP ~ 55,000 PHPDavao Region工作内容
The Incident Manager will oversee and coordinate with various support teams to address internal and customer escalations. This role operates independently within the Service Management framework.ResponsibilitiesIncident Escalations• Acknowledge and manage escalated tickets, applying critical thinking to resolve customer issues handled by support• Identify chronic cases for all services and escalate to the relevant Engineering team.P1 Incident Coordination• Acknowledge P1 incidents and participate in bridge calls with customers.• Ensure the appropriate support team joins the bridge call and resolves the issue promptly.• Regularly update customers on findings, troubleshooting performed, and next steps.Incident Reporting• Create and distribute incident reports to stakeholders.
福利制度
to be discuss
ITSM Analyst, Managed Services - Davao CityID:46377
40,000 PHP ~ 40,000 PHPDavao Region工作内容
The ITSM Analyst plays a crucial role in enhancing the efficiency, effectiveness, and quality of services provided to customers, the business, and stakeholders. They are responsible for offering valuable insights into service performance, maintaining records, tracking key metrics, identifying areas for improvement, and mitigating problems to prevent customer impact.Primary Responsibilities:• Assist the Service Management Lead in designing, documenting, maintaining, and enhancing core Service Management policies, processes, and procedures.• Ensure that all changes meet specified criteria, including robustness, minimal organizational impact, desired performance delivery, appropriate rollback plans, thorough testing, compliance with security requirements, and implementation of communication plans.• Support the Change Advisory Board (CAB) and Release meetings.• Prepare service reviews focusing on incidents, change requests, and responsiveness.• Generate monthly reports detailing IT Services against service levels.• Assist Incident, Problem, Service, and Change management functions by analyzing trends and patterns.• Review the Service Level Management process for continuous improvement opportunities.• Provide proactive recommendations for process enhancement.• Support ITSM process and/or service implementation for designated initiatives by documenting requirements and acceptance criteria from process owners and stakeholders.
福利制度
to be discuss
L4 Network Engineer - ManilaID:46324
100,000 PHP ~ 120,000 PHPManila工作内容
Looking for a qualified contractor engineer with Cisco, Palo Alto, Huawei Professional, andExpert certifications to conduct a comprehensive network audit across all Data Centers,Distribution Centers, and SSC offices. The primary objective is to identify and documentEnd-of-Life (EOL) and End-of-Support (EOS) network devices currently in production,posing potential risks. This audit will be conducted in parallel across locations in Hong Kong,Macau, Singapore, Malaysia, Indonesia, Brunei, Vietnam, Cambodia, and Taiwan. Responsibilities:1. Device Discovery:o Identify and list all EOL/EOS network devices in production.o Conduct a thorough inventory of routing, switching, firewall, and data centertechnologies.2. Risk Assessment:o Evaluate and flag risks associated with outdated devices, emphasizing designand security vulnerabilities.3. Audit Report:o Generate a comprehensive audit report detailing findings, risks, andrecommended actions.4. Technology Expertise:o Demonstrate proficiency in routing, switching, firewall, and data centertechnologies.o Possess Cisco, Palo Alto, Huawei Professional, and Expert certifications.o Knowledge of hardware models, features, and capabilities.5. Bill of Materials (BOM) and Implementation Timeline:o Create a detailed BOM for the replacement of EOL/EOS devices.o Develop an implementation timeline outlining key milestones.6. Location-Specific Audits:o Conduct the audit concurrently in Hong Kong, Macau, Singapore, Malaysia,Indonesia, Brunei, Vietnam, Cambodia, and Taiwan.
福利制度
to be discuss
Project Engineer - Davao CityID:46322
50,000 PHP ~ 80,000 PHPDavao Region工作内容
Project Engineer is responsible for all technical and engineering aspects of their assignedprojects. They plan, schedule, predict, and manage all the technical tasks of their assignedproject to assure accuracy, proper resources, and quality from start to finish.In addition to overseeing all aspects of project planning and execution, Project Engineer willoften be on hand to look after the technical related aspect and ensuring the project deliveriesare within the time line given and meet the project requirement standard.Responsibilities Closely collaborate with Project Manager and other Engineers to support the fulfilment ofproject and contract obligations within timeline, cost and scope. Manage and oversee project documentations and other deliverable matters Perform System Setup, Database setup, resolve technical & design issues in related tospecific project. Involve on the project IT infrastructure and Basic setup of Network switches and able to perform network check and IP addressconfiguration of all the network devices within the project Installation, Debug and troubleshooting IT-related issues
福利制度
to be discuss
Python Developer (Lead Dev)ID:46186
94,000 PHP ~ 105,750 PHPMakati工作内容
• Resource Management: Able to assign tasks efficiently to optimize delivery of business requirements. • Advanced Development: Design, develop, and optimize Python applications to meet business needs and enhance functionality.• Code Review: Review code of peers for standard compliance, functionality, and optimization.• Collaboration: Work closely with other developers, architects, and product managers to ensure cohesiveness and quality in product development.• Problem Solving: Identify, troubleshoot, and resolve complex software challenges, ensuring high performance and responsiveness of applications.• Optimization: Refactor and optimize existing codebase for better performance and scalability.• Documentation: Create detailed technical documentation for new and existing features.• Unit Testing: Experience in testing of APIs via Unit Test
福利制度
to be discuss
