Quality Assurance Specialist (EXPAT)ID:42529

60,000 PHP ~ 70,000 PHPMakati
  • Job Category

    Quality Control/Assurance

  • Industry

    Call Center / IT-Enabled Services / BPO

  • Job Description

    - Learn and master processes across all departments.
    - Monitor day to day transactions across all departments.
    - Escalate malicious transactions and report to proper channels.
    - Report mistakes committed by an associate.
    - Compile and create useful operational based reports for monitoring purposes.
    - Partner with operations for process improvement initiatives
    - Check and assess teams transactions based on company criteria.
    - Random checking of process and transactions of different departments
    - Inform Team lead and supervisor on red flags, fatal errors, and fraudulent transactions.

  • Requirement

    - College degree holder preferred (some college level accepted)
    - Excellent communication skills in Mandarin for both oral and written
    - Good in MS Excel
    - Any Asian nationality is accepted, preferably Vietnamese, except for Filipino-Chi and Chinese
    - Willing to be assigned in Makati Philippines (Zuellig Building)

  • English Level

    Business

  • Other Language

    Mandarin

  • Working Hour

    12:00AM ~ 12:00MN

  • Holiday

    2 Days RD
    Regular Holiday

  • Benefit

    -

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