Job Description
This position is an office based officer in-charge in approving and reviewing the FSOL and OL services provided to the clients ensuring its proper, complete and timely delivery. This includes shipment, renewal of insurance, parking, maintenance, disposal and other related matters.• Coordinate, support and mentor the day to day work of the Fleet Services Officers, including workload, timelines and expected customer experience and Shared Services outcomes; ensuring service delivery to customers remains efficient, customer centric and meets agreed service level agreements and key performance indicators. • Monitor, review and analyse fleet management systems and data to generate reports on balance score cards, service levels, operational performance and customer feedback to provide and inform accurate advice and information for staff, customers, management and external agencies. • Maintain partner relationships with internal and/or external stakeholders (including individual and customer groups) to identify customer needs and inter business activities required to foster a productive relationship between Shared Services, the Department and its customers. • Actively contribute to a culture of customer centricity and continuous improvement by providing, documenting and maintaining Shared Services and Customer Experience procedures, policies and manuals. • Initiate, adopt and implement appropriate workflows including the use of new/update to Shared Services and Customer Experience technologies and methodologies to ensure that team members have the necessary skills and experience to deliver efficient and effective customer centric service delivery. • Contribute to the preparation of correspondence, briefings and reports to support the effective operations of Shared Services functions for operational management meetings and Governance forums. • Work collaboratively to share and maintain knowledge of Shared Services customer feedback, insights and reporting findings to continually improve the customer experience through service design and delivery.
Benefit
Government mandated benefits
-Transportation allowance
-Up to 16months bonus ( Depend on Performance)
-Clothing Allowance (For Female Uniform)
-Leave 15 VL and SL, (10days max converted into cash), 5 EL etc
-Loans (Car Loan, Multipurpose Loan, Emergency Loan, Housing Loan)
-Medical Allowance
-Health card
-Group Term Insurance
-Retirement Plan