1 Jobs for Northern Mindanao found
Patient CoordinatorID:4620915,000 PHP ~ 20,000 PHPZamboanga Peninsula, Northern Mindanao, Davao Region, SOCCSKSARGEN
Job Description: Overview: ● Coordinate patients as contact window from production start ○ Fixing the appointments and schedule with patients ○ Call patients before the accommodation day to verify the appointment ○ Communication with patients/visitors directly by answering or referring inquiries ● Receptionist operation ○ Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately. ○ Inventory of consumables (socks, liners, bandages, etc.) from incoming shipments ● Customer support operation ○ Answering the patient concern ○ Communication with the related department and obtaining solutions for a technical concern from a patient. ○ Providing the solution and an answer to a patient in accordance with him/her questions. ● Customer success operation ○ Boosting lifetime customer value and annual recurring revenue. ○ Inspiring customer loyalty and retention. ○ Reducing churn Details: ● Fixing the appointments and schedule with patients ○ Send notifications via SNS message to match the schedule of our staff in charge and the patient ○ Inform appropriate transportation, travel route and/or estimated arrival time in case patient visits our clinic ○ Share the appointments result with related departments ● Call patients before the accommodation day to verify the appointment ○ Call them first in the morning. If they cannot be reached, send them a text message. If there is no response after an hour, contact them again. ○ Check the related concern with patients ■ Ask the patient if he/she needs assistance for the transportation (use company car or book grab for the patient) ■ Ask the patient if he/she will arrive with a companion ■ Ask the vaccination status and current health condition the day before the said schedule ● Communication with patients/visitors directly by answering or referring inquiries ○ Coordinates with the concerning departments regarding issues or irregularities with the patients ○ Takeover the communication of patients who is starting production from sales ○ Deliver regular follow-up information to the patients who start the life with prosthesis to check the product condition ○ Deliver new service information with our users ● Services to visitors by greeting, welcoming, and directing them to the relevant personnel or department appropriately. ○ Monitors logbook for security purposes. ○ Maintains telecommunications system.● Inventory of consumables (socks, liners, bandages) from incoming shipments ○ Purchasing pantry and office supplies ● Answering the patient concern ○ Getting the problem/situation/request when the person got contact from the customer ○ Can give the solution or explanation if the request is template one ● Communication with the related department and obtaining solutions for a technical concern from a patient. ○ If the concern from customer is not on our template, escalate the trouble detail to the superior person ○ Check the unclear point before explaining to the customer ● Boosting lifetime customer value and annual recurring revenue. ○ Up-selling and cross-selling mainly through phone call and SNS ○ Proposing additional purchases of consumables after the main product sale closes ○ Proposing additional purchases to existing customers ● Inspiring customer loyalty and retention ○ Making follow-up calls and providing information to customers to build rapport regularly ● Reducing cancellation ○ Monitoring and reporting cancellation rates ○ Making internal proposals to reduce cancellation rates ○ Making approaches to patients to reduce cancellation rates ● To report and inform exactly the details of a patient's condition and situation to a supervisor whenever to hear from them. ○ To propose any solution to the supervisor or team member based on information you obtain. ○ To provide the solution and an answer to a patient in accordance with him/her questions. ○ If the concern from the customer is on our template, the person can answer after confirming the related member. ○ The person can follow the company protocol for the explanation. ● Keeping and maintaining cleanliness at clinic areas & other related areas by complying with procedures, rules, and regulations of the company. ● Contributing to the team effort by accomplishing tasks for better results. ● Making and writing routine/ special report directed by the superiors ● Performing other duties as assigned by the superiors ● Makingsuggestions for improving operations in this position's role or beyond this role.