Japanese Data Management / CIC RepresentativeID:39878
60,000 PHP ~ 80,000 PHPOrtigas in Pasig City3ヶ月以上前概要
給与
60,000 PHP ~ 80,000 PHP
業界
Call Center / IT-Enabled Services / BPO
仕事内容
JOB SUMMARY
This position is responsible for providing administrative support in the areas of employee data maintenance, compensation administration, etc. Receives, processes, and enters data received in the service center related to the administration of HR processes. This position is also responsible for providing employee assistance with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within HR Shared Services Center (HR SSC).
JOB RESPONSIBILITIES
Process employee personal data changes (e.g., date of birth, marital status change, etc.)
Process new hires, promotions, separations, employee status changes, and other employee lifecycle events
Process pay changes and paperwork including:
o promotions/demotions/transfers,
o ad hoc wage/salary changes,
Create/update process related documentation
Ensure that all necessary documents and approvals have been received and information is entered accurately
Resolve errors related to job or employee information
Conduct data quality reviews, monitor and correct processing errors
Perform mass uploads
Coordinate data entry into third party systems where not automated
Maintain employee files and records to meet record-keeping requirements
Assist in testing HRIS upgrades and new system functionality
May cross train in other employee service center areas and “fill in” for administrative responsibilities during temporary absences or during periods of heavy workload
Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries
Communicate Human Resources and other related, policies, procedures, and government regulations, including proper utilization of the HR SSC
Forward employee to functional specialists when in-depth functional knowledge is required
Forward employee inquiries to third party vendors/outsourced providers, as necessary
Document all employee inquiries and issues
Conduct frequent review of Frequently Asked Questions, Policies, Procedures to identify steps needed to answer customer inquiries
Recognize and report unusual events or consistent problems areas to Leadership Team.
Perform other related duties, as assigned
求めている人材
応募条件
EDUCATION
Associate’s Bachelor's degree in Business Administration, Human Resources, or equivalent combination of education
EXPERIENCE
Related experience is preferred, but not required
Experience working in call center or shared services environment desirable
Experience working with shared services technology (e.g., case management) or HR systems is desirable, but not required
SKILLS AND COMPETENCIES
Attention to detail and accuracy
Ability to navigate computerized data entry system or other relevant applications
Demonstrated effectiveness and ability to work independently regardless of distractions and/or general noise
Acts honestly and professionally, ability to handle confidential and sensitive information
Ability to prioritize and multitask
Strong customer service
Strong written and verbal communication skill
Ability to work in teams
Adaptable and flexible
Bilingual in Japanese and English
English with language proficiency in Japanese (at least N2 or equivalent for non-Japanese native) desirable英語
Native
その他言語
Japanese
その他
福利厚生
-
就業時間
8:00 AM ~ 5:00 Pm
休日
Saturday
Sunday
Regular Holiday職種