概要

• 給与

  60,000 PHP ~ 75,000 PHP

• 業界

  Call Center / IT-Enabled Services / BPO

• 仕事内容

  Summary of Position:
  Provision of first line customer support and account administration of specific business applications for a software company who focus on accelerating global pharmaceutical development.
  The FCR Shared Services Analyst will provide multilingual support to users globally, via telephone and email. Fluency in English is essential, both written and verbal.
  Working hours will be determined by a shift pattern.
  
  Responsibilities:
  
  1.Provide telephone and email support to users (in their chosen language)
  2.Ensure ownership of issues as per the SLA
  3.Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times
  4.Upload data into CRM system when required
  5.Comply with handover and escalation processes
  6.Perform account administration activities (e.g. passwords resets)
  7.Escalate appropriately to second line engineers and request updates until resolution is provided
  8.Comply with quality control program