Tech Support - French bilingualID:43270
60,000 PHP ~ 80,000 PHPMakati, Bonifacio Global City, Taguig (BGC), Ortigas, Pasig, Pasig, Taguig, Quezon city, Manila, Cebu City, Mandaluyong , Pasay, Parañaque, Las Piñas, Alabang, Pateros, Caloocan, Malabon, Marikina, Muntinlupa, Navotas, San Juan3ヶ月以上前概要
給与
60,000 PHP ~ 80,000 PHP
業界
Call Center / IT-Enabled Services / BPO
仕事内容
Responsiblities:
-Bilingual resource that can provide support and can perform tasks either in French and English language.
-Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems. -This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported. Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management, requests for service.
-Key functions of service desk management include incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
-Be able to facilitate Critical Incident Management.
-Will also be tasked to do quality audits and translations.
求めている人材
応募条件
Qualifications:
- English and French communication
- Technical Support background a plus英語
Conversational
その他言語
French
その他
福利厚生
government mandated
visa assistance
HMO
other perks to be discussed就業時間
8:00 ~ 17:00
休日
-
職種