Tech Support - French bilingualID:43270

60,000 PHP ~ 80,000 PHPMakati, Bonifacio Global City, Taguig (BGC), Ortigas, Pasig, Pasig, Taguig, Quezon city, Manila, Cebu City, Mandaluyong , Pasay, Parañaque, Las Piñas, Alabang, Pateros, Caloocan, Malabon, Marikina, Muntinlupa, Navotas, San Juan3个月以上前

概述

  • 薪资

    60,000 PHP ~ 80,000 PHP

  • 产业类别

    Call Center / IT-Enabled Services / BPO

  • 工作内容

    Responsiblities:

    -Bilingual resource that can provide support and can perform tasks either in French and English language.
    -Provides first line of support and resolves simple to complex technical and non-technical issues reported by users or systems. -This requires some degree of business, technical knowledge, system inquiry and password administration with the ability to solve most incidents at the time that these are reported. Standard incident types that are supported by these services may include: software issues, hardware or server issues, network connectivity, password management, requests for service.
    -Key functions of service desk management include incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication.
    -Be able to facilitate Critical Incident Management.
    -Will also be tasked to do quality audits and translations.

资格

  • 应征条件

    Qualifications:

    - English and French communication
    - Technical Support background a plus

  • 英文

    Conversational

  • 其他语言

    French

附加信息

  • 福利制度

    government mandated
    visa assistance
    HMO
    other perks to be discussed

  • 工作时间

    8:00 ~ 17:00

  • 假日

    -

  • 职业类别