概要

• 給与

  50,000 PHP ~ 80,000 PHP

• 業界

  BPO / IT BPO / Call Center

• 仕事内容

  The Customer Relationship Officer is responsible in performing excellent Customer Service functions in order to achieve over-all service excellence and promote high-value customer relationships.
  
  This position will be in charge of day to day customer service transactions, engaging with customers by efficiently attending to their inquiries and concerns.
  
  Responsibilities:
   Assist, respond, record and resolve customers’ inquiries and concerns to create positive customer experience by providing quality level of service accurately and in timely manner.
   Identify, suggest, inform and market products and services best suited to the customers’ needs to increase conversion and retention rate.
   Comprehend, translate and review communication contents from business to customers to deliver relevant and clear information align with business’ objective.