概述

• 薪资

  70,000 PHP ~ 85,000 PHP

• 产业类别

  Call Center / IT-Enabled Services / BPO

• 工作内容

  This Hire to Retire team member will:
  • Provides full service to clients
  • Achieves quality and volume targets and maintains customer satisfaction
  • Requires full familiarity with the HTR systems and processes in scope of Service Center service
  
  Main Duties & Responsibilities include, but are not limited to:
  Provides answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
  Identifies escalation trends and opportunities for process change and/or new solutions.
  Undertakes all actions required by system and updates Data Base continually.
  Investigates and resolves problems and provides solutions which may involve a network of resources.
  Administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
  Performs “off-phone” tasks supporting HR related functions as directed.
  Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors