【外資系BPO企業】KYC担当 Japanese Know Your CustomerID:43895
65,000 PHP ~ 95,000 PHPMakati3个月以上前概述
薪资
65,000 PHP ~ 95,000 PHP
产业类别
BPO / IT BPO / Call Center
工作内容
<お仕事内容>
KYC(本人確認)対象ユーザーの身元確認と事務処理全般をお任せいたします。
・電話やオンラインによる身元確認業務
・顧客に関する基本データやその周辺情報の収集
・郵送物の手配、管理
・データ入力
・システムを使用した本人情報の照合、など
Job Description:
• Initiates and processes KYC for customers who hit normal KYC verification triggers in order to
ascertain their identities and be able to provide certain level of assurance to aid different
stakeholders with their decision-making.
• Strictly adheres to the set KYC Policy and Procedures when performing customer verification in
order to comply with the license requirements and to implement good business practices.
• Communicates with customers on document requirements and answer general KYC inquiries
received by Customer Service Team from customers in order to increase customer satisfaction
(CSAT), first contact resolution (FCR) and service level agreement (SLA).
• Works together as a team, contributes towards successful communication and positive motivation
in order to achieve individual and team KPI targets.
资格
应征条件
【応募条件】
・大卒以上
・英語ビジネスレベル(社内は全て英語でのコミュニケーションとなります)
・3年程度の関連実務経験
・分析力、問題解決力、細部へのこだわりに自信がある方
・24時間年中無休体制の中でシフトスケジュールで勤務が可能な方
【歓迎条件】
・外資系企業での勤務経験
・金融機関などで関連経験がある方
<Requirements>
• Possess at least Diploma or University Degree in any course, Banking/ Business Administration is
a plus
• Required language(s): English and Japanese (Communication & Written)
• Knowledgeable of KYC/AML concepts and best practices
• Good judgement & decision-making skills
• Ability to work autonomously and as part of a team.
• Must be willing to work in shift schedule英文
Business
其他语言
English
附加信息
福利制度
to be discussed during the interview
工作时间
shifting ~ shfting
假日
shifting schedule
It will be rotational every 2 months.职业类别