Japanese speaking Help Desk Specialist <CEBU>ID:45477
35,000 PHP ~ 45,000 PHPCebu City7日 ago概述
薪资
35,000 PHP ~ 45,000 PHP
产业类别
IT
工作内容
oHandle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
•Record details of inquiries as tickets and ensure the information is reflected in the system
•Translate inquiries from Japanese to English and vice versa, and escalate as needed
•Maintain the knowledge base and keep it organized for future use
•Create reports on weekly/monthly help desk performance
• Analyze relevant data and initiate process improvements in problem areas
资格
应征条件
•A Bachelor's Degree graduate of any 4-5 year course
•Certified Japanese Language Proficiency Test (JLPT)
•Willing to work onsite英文
Business
其他语言
Tagalog
附加信息
福利制度
・SSS
・Philhealth
・pag-ibig
・Rice Allowance
・Laundry Allowance
more details will discuss during interview or offer工作时间
8:00 ~ 17:00
假日
Saturday
Sunday
Philippine holiday职业类别