Japanese speaking Help Desk Specialist <CEBU>ID:45477
35,000 PHP ~ 45,000 PHPCebuabout 1 month agoOverview
Salary
35,000 PHP ~ 45,000 PHP
Industry
IT
Job Description
oHandle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
•Record details of inquiries as tickets and ensure the information is reflected in the system
•Translate inquiries from Japanese to English and vice versa, and escalate as needed
•Maintain the knowledge base and keep it organized for future use
•Create reports on weekly/monthly help desk performance
• Analyze relevant data and initiate process improvements in problem areas
Qualifications
Requirement
•A Bachelor's Degree graduate of any 4-5 year course
•Certified Japanese Language Proficiency Test (JLPT)
•Willing to work onsiteEnglish Level
Business
Other Language
Tagalog
Additional Information
Benefit
・SSS
・Philhealth
・pag-ibig
・Rice Allowance
・Laundry Allowance
・Language allowance depend on level
more details will discuss during interview or offerWorking Hour
8:00 ~ 17:00
Holiday
Saturday
Sunday
Philippine holidayJob Function
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