Japanese speaking Help Desk Specialist <CEBU>ID:45477

35,000 PHP ~ 45,000 PHPCebuabout 1 month ago

Overview

  • Salary

    35,000 PHP ~ 45,000 PHP

  • Industry

    IT

  • Job Description

    oHandle inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines
    •Record details of inquiries as tickets and ensure the information is reflected in the system
    •Translate inquiries from Japanese to English and vice versa, and escalate as needed
    •Maintain the knowledge base and keep it organized for future use
    •Create reports on weekly/monthly help desk performance
    • Analyze relevant data and initiate process improvements in problem areas

Qualifications

  • Requirement

    •A Bachelor's Degree graduate of any 4-5 year course
    •Certified Japanese Language Proficiency Test (JLPT)
    •Willing to work onsite

  • English Level

    Business

  • Other Language

    Tagalog

Additional Information

  • Benefit

    ・SSS
    ・Philhealth
    ・pag-ibig
    ・Rice Allowance
    ・Laundry Allowance
    ・Language allowance depend on level

    more details will discuss during interview or offer

  • Working Hour

    8:00 ~ 17:00

  • Holiday

    Saturday
    Sunday
    Philippine holiday

  • Job Function