Customer Relations Supervisor (Mandarin Speaking)ID:45649
100,000 PHP ~ 130,000 PHPMakati3个月以上前概述
薪资
100,000 PHP ~ 130,000 PHP
产业类别
BPO / IT BPO / Call Center
工作内容
The position exists in order to supervise, develop, train, analyse, report and support daily activities of the
customer service operating department and the performance of its operating officers with the objective
of leading, inspiring, motivating the customer service representatives on how to deliver the best
customer service possible and providing necessary support and information to superiors and other
departments for strategy implementation within the limits of the customer service policies and
procedures, service quality guidelines, business rules and license regulations.
Job Description:
Customer Servicing
• Coordinate, assist, monitor, respond, guide, manage, investigate, assess, record, escalate and
resolve customers' requests, queries, concerns and complaints
Operations Management
• Identify, design, draft, propose, interpret, communicate, publish, maintain, update, apply and
review documentation on operating standards, processes, policies and procedures, service
standards and practices
People Management
• Identify, plan, collaborate, design, recommend, develop, train, coach, support, review, supervise
and authorize daily tasks assignment, workforce scheduling, performance of customer service
representatives and compliance of operating practices
System and Content Validation
• Test, read, comprehend, compose, translate, validate, review, escalate and maintain systems and
communication contents from business to customers
Data Collation
• Plan, prepare, compile, consolidate, interpret, formulate and report customer service operation
performance and customers interaction statistics and records
资格
应征条件
• Diploma in any field
• Minimum 2.5 years of Customer Service/Call Center experience
• Minimum 1 year of experience leading others"
• General knowledge of ecommerce business and technology
• Expectations of quality customer services
• Good understanding of customers behaviour and culture preference in the targeted markets of
the business
• Excellent verbal and written communication skills in Chinese
• Good computer skills and proficient in Microsoft applications
• Typing speed of at least 30 words per minute
• Good analytical / information gathering skills, interpersonal skills, Problem solving skills,
Delegation skills & Ability to prioritize and organize英文
Business
其他语言
Mandarin
附加信息
福利制度
-
工作时间
shifting ~ shifting
假日
-Willing to work in rotational / shift schedule
职业类别