Japanese Bilingual Help Desk Manager ID:46154
60,000 PHP ~ 80,000 PHPCebu3个月以上前概述
薪资
60,000 PHP ~ 80,000 PHP
产业类别
BPO / IT BPO / Call Center
工作内容
・Leading and overseeing the Help Desk technical team.
・Manages, evaluates and tracks team's performance.
・Handles inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines.
・Translates inquiries from Japanese to English and vice versa, and escalates as needed
・Checks weekly and monthly help desk performance reports created by Help desk members and provides guidance.
・Well-versed in communicating with Japanese clients and other Department Managers.
・Extracts and analyzes relevant data and initiates process improvements in problem areas.
・Attend daily, weekly and monthly meetings (as needed).
・Such other duties as may be determined from time to time within the general scope of the post
资格
应征条件
- Has experience as Supervisor and assistant manager
- JLPT level N1 - N2
- with people management skills - handling more than 5 team members
- well-versed in communicating with Japanese clients
- with project management skills - highly experienced
- Bachelor's degree graduate英文
Business
其他语言
English
附加信息
福利制度
・SSS
・Philhealth
・pag-ibig
・Rice Allowance
・Laundry Allowance
・Transportation Allowance
more details will discuss during interview or offer工作时间
8:00 ~ 17:00
假日
Saturdays
sunday
Philippine holidays
(STill depend on situation)职业类别
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