Overview

• Salary

  60,000 PHP ~ 80,000 PHP

• Industry

  BPO / IT BPO / Call Center

• Job Description

  ・Leading and overseeing the Help Desk technical team.
  ・Manages, evaluates and tracks team's performance.
  ・Handles inquiries/incident reports coming from clients in both English and Japanese via phone, email, chat, etc. in accordance with existing processes and guidelines.
  ・Translates inquiries from Japanese to English and vice versa, and escalates as needed
  ・Checks weekly and monthly help desk performance reports created by Help desk members and provides guidance.
  ・Well-versed in communicating with Japanese clients and other Department Managers.
  ・Extracts and analyzes relevant data and initiates process improvements in problem areas.
  ・Attend daily, weekly and monthly meetings (as needed).
  ・Such other duties as may be determined from time to time within the general scope of the post