This job is closed

Customer Service Assistant ManagerID:35570

55,000 PHP ~ 55,000 PHPParan aque city
  • Job Category

    Customer Service

  • Industry

    Transportation / Logistics

  • Job Description

    2. JOB SUMMARY:
    The Ocean Freight Customer Service & Operations Manager is responsible for the over-all activities of the Ocean Freight Group. Responsibilities will include plan, organize, manage, evaluate customer service & operational activities of the company. He / she motivates and leads the Ocean Freight Team in meeting customer expectations. Recommend, conceptualize and implement continuous improvements while maintaining a cost-effective operational activities.

    3. DUTIES AND RESPONSIBILITIES

    • Develop, implement and / or manage the organizations customer service & operational procedures, standards, and strategies
    • Responsible for the combined performance of the team and for ensuring that everyone within their team reaches their targets
    • Maintain, develop relationships with Shipping Lines, Consolidators. Negotiate rates with both shipping lines & consolidators
    • Monitor performance of all direct reports
    • Achieve strategic goals as established by management and complete all reports and assignments in an accurate and timely fashion
    • Perform Customer Service activities & inter-face based on customer expectations. Meet excellent rating on customer surveys.
    • Perform necessary corrective action & preventive action measures to eliminate non-conformance & resolve customer complaints. Make sure accounts are not lost within NNR control.
    • Manage manpower scheduling & coordinate with Administration Dept
    • Provide timely updates to Sales Team on matters pertaining to customer requirements, developments
    • Manage personnel performance appraisal on an objective manner




    ADDITIONAL TASKS:
    • Compliance to the Quality Management System (QMS) Requirements.
    • Other Tasks mandated by Management

  • Requirement

    3. EDUCATIONAL BACKGROUND AND WORK EXPERIENCE REQUIREMENTS:

    • Bachelor’s Degree in Customs Administration, or any related field
    • Experience at least 5 years as manager or assistant manager in Ocean Freight Forwarding
    • Excellent operational, management skills and knowledgeable in all matters pertaining to Ocean Freight business
    • Excellent knowledge on Customs formalities
    • Strong interpersonal and communication skills
    • Computer literate
    • Ability to persuade and influence others
    • Maintains professional appearance and providing a positive company image to the public
    • Possess a positive attitude, strong leadership qualities and sound analytical skills
    • Willing to work overtime and on Sat. & Sun. as needed
    • Male or Female, not more than 50 y/o
    • Salary: PHP52,000.00 with PHP3,000 title allowance

  • English Level

    Business

  • Other Language

    English

  • Working Hour

    9:00 ~ 18:00

  • Holiday

    saturday and sunday

  • Benefit

    -

This job is closed